Patrick H. Chaluco

Education

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  SMstudy in association with Business Optimization Training Institute

  2023 -

  Certificate Digital Marketing Fundamentals

  Activities and Societies: Digital marketing is a growing vertical of marketing that holds immense scope. It has many aspects that one can explore. The career opportunities are vast and digital marketing is certainly the marketing of the future. Digital marketing has become one of the most trending terms recently. Every kind of business is adopting digital marketing techniques. Consider a large or small business, everyone has adopted digital marketing activities in some capacity or other.Digital marketing constitutes all the modern marketing techniques and is a growing marketing trend, which is why it is important to learn about the fundamentals of digital marketing.

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  Business Optimization Training Institute (Pty)

  2023 - 2023

  Six Sigma Yellow Belt Six Sigma Yellow Belt

  Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning on your kitchen tap and experiencing the flow of clean, clear water. Dependable systems are in place to treat, purify and pressurize the water through the tap. “That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.”A good high-level understanding of Lean Six Sigma methods (DMAIC) which… Show more Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning on your kitchen tap and experiencing the flow of clean, clear water. Dependable systems are in place to treat, purify and pressurize the water through the tap. “That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.”A good high-level understanding of Lean Six Sigma methods (DMAIC) which prepares you to participate as a contributor to Lean Six Sigma projects.An understanding of how to perform and interpret Six Sigma tools and how to use standard principles of Lean.An understanding of the activities, deliverables and key concepts of team problem solving.Be able to identify potential improvement opportunities in your organization and provide subject matter expertise to support Green and Black Belts Show less

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  Udemy Alumni

  2022 - 2022

  Course Root Cause Analysis and the 8D Corrective Action Process

  Activities and Societies: Instructor: Ray Harkins, The Manufacturing Academy Senior Manufacturing Professional, Online Educator - Root Cause Analysis- The 8D Corrective Action Process- Quantitative tools such as Capability Analysis, Control Charts, MSA, Regression Analysis and more- Qualitative tools such as 5 Why, Concentration Diagrams, Cause and Effect Diagrams and more- Corrective action strategies including andon, shifting means, correlating process and product variables, poke yoke and much more- Control charts and their interpretation- Cross-functional team building- Seven basic tools… Show more - Root Cause Analysis- The 8D Corrective Action Process- Quantitative tools such as Capability Analysis, Control Charts, MSA, Regression Analysis and more- Qualitative tools such as 5 Why, Concentration Diagrams, Cause and Effect Diagrams and more- Corrective action strategies including andon, shifting means, correlating process and product variables, poke yoke and much more- Control charts and their interpretation- Cross-functional team building- Seven basic tools of quality control Show less

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  Noble Work Foundation

  2022 - 2022

  Course Digital Masterclass: How Technology Is Changing The World

  Activities and Societies: Instructor: Peter Alkema Business | Technology | Self Development - How the winners of digital disruption created exponential business models- How firms and governments are driving digital transformation agendas- Digital competitiveness in financial services companies and other industries- The principles and advantages of Agile and DevOps for business and IT- The story behind Kodak, Instagram, Sony, Apple, Blockbuster, Netflix, Nokia and Waze- The stages and dramatic consequences of exponential growth- Blockchain, bitcoin, the future… Show more - How the winners of digital disruption created exponential business models- How firms and governments are driving digital transformation agendas- Digital competitiveness in financial services companies and other industries- The principles and advantages of Agile and DevOps for business and IT- The story behind Kodak, Instagram, Sony, Apple, Blockbuster, Netflix, Nokia and Waze- The stages and dramatic consequences of exponential growth- Blockchain, bitcoin, the future of money and what it means for consumers and banks- How cloud works and the nature of its digital advantage for firms and consumers- Customer-centric design thinking and reinventing the modern organisation from the outside in- Design thinking as a leadership imperative for outperformance in digitally disrupted industries- The strategic importance of digital talent and skills retention in digital transformation- Customer ecosystems made possible with the Internet of Things and Cognitive Computing Show less

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  Noble Work Foundation

  2022 - 2022

  Course Zendesk for Customer Service Agents Training Course

  Activities and Societies: Instructors: Guidoo Services Your expert in all things Zendesk Nils Rebehn - Consultant - The basics of customer support in Zendesk- How to update and solve tickets as an agent- Everything you need know to use Zendesk as a Customer Service Representative- How to efficiently work as an Zendesk agent

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  Noble Work Foundation

  2022 - 2022

  Course Lean Six Sigma White Belt: Intro to root cause analysis

  Activities and Societies: Instructor: Trainer from LSSLA Lean Six Sigma Master Black Belt - Gain a basic understanding of lean six sigma and how to apply it within you working environment- Get the necessary skills to apply the PDCA cycle and solve problems once and for all- Understand what the DMAIC cycle is all about- Gain the knowledge to select a good lean six sigma project starting from the voice of the customer- Apply basic tools suchs as Fishbone, 5 why, 7+1 wastes, 5S, SOP, visual management,... on your own to reduce waste and variation into your process-… Show more - Gain a basic understanding of lean six sigma and how to apply it within you working environment- Get the necessary skills to apply the PDCA cycle and solve problems once and for all- Understand what the DMAIC cycle is all about- Gain the knowledge to select a good lean six sigma project starting from the voice of the customer- Apply basic tools suchs as Fishbone, 5 why, 7+1 wastes, 5S, SOP, visual management,... on your own to reduce waste and variation into your process- Increase your value and boost your career by improving your problem solving skills- Participate in lean six sigma project teams Show less

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  Noble Work Foundation

  2022 - 2022

  Course Customer Service 2.0: Learn Digital Customer Service

  Activities and Societies: Instructor: Davis Jones Chief Learning Officer at Eazl - Use the IPX system to diagnose and solve customer issues in a community-first context that’s appropriate for the social media era- Mirror tone and provide social customer care for a global base of digitally-connected users- Monitor your brand on social media, blogs, and other digital channels- Generate revenue through compassionate customer service

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  Noble Work Foundation

  2022 - 2022

  Course Customer Service: Soft Skills Fundamentals

  Activities and Societies: Instructor: Samara Wenten Customer Service Veteran - How to take care of yourself while taking care of others- How to really listen to customers, not just hear their problems- How to be personable even when you're not there in person

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  Noble Work Foundation

  2022 - 2022

  Course Customer Service Fundamentals

  - To appreciate the true value of positive customer service at every level of an industry- To understand the rules of great customer services- To deliver outstanding customer service- To manage and deal with both positive and negative feedback experiences- To evaluate yourself and your business to determine the key wins required to deliver the customer service possible

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  Noble Work Foundation

  2022 - 2022

  Course Surviving Customer Service: Skill & Career Enhancement

  Activities and Societies: Instructor: Donovon Jenson Author, Software Engineer, Poet, Rapper - Find meaning in their work- Provide excellent customer service- Communicate clearly to solve problems- Navigate the complexities of working in an office

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  Noble Work Foundation

  2022 - 2022

  Course Great Communication and Customer Service - a fresh look!

  Activities and Societies: Instructor: David Barrowman Veterinarian Deliver fantastic genuine customer service and grow in skill and confidence along the way!

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  Universidade Politécnica

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  Bachelor's degree Tourism and Travel Services Management
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  Noble Work Foundation

  2022 - 2022

  Course Content Creation Masterclass 2.0 [Passive Income with Video]

  Activities and Societies: Instructor: Bryan Guerra eCommerce & Entrepreneurship made simple. - What is a Content Business and How Can You Make Money from it?- Recording Content and Making Videos- How to Make Money Uploading and Selling Courses on Udemy- How to Make Money Uploading and Selling Courses on Skillshare- How to Make Money Uploading and Selling Courses on Stack Commerce- How to Make Money Uploading and Ranking Videos on YouTube- How to Make a Professional Thumbnail is 4 Quick Steps- How to Upload a YouTube Video Properly for More Views- How to… Show more - What is a Content Business and How Can You Make Money from it?- Recording Content and Making Videos- How to Make Money Uploading and Selling Courses on Udemy- How to Make Money Uploading and Selling Courses on Skillshare- How to Make Money Uploading and Selling Courses on Stack Commerce- How to Make Money Uploading and Ranking Videos on YouTube- How to Make a Professional Thumbnail is 4 Quick Steps- How to Upload a YouTube Video Properly for More Views- How to Post Your Videos to Facebook to Make More Money- Creating Mini Courses with the Same Videos to Make More Money- How to Post Your Videos to IGTV to Make Extra Money- How to Post Your Videos to a Blog to Make Extra Money and also Boost Your Videos- You Can Also Upload Convert Your Videos to Audio Files to Podcast Episodes- How to Make More Money with the Same Videos on Amazon Prime Video- How to Edit Your Videos with Adobe Premiere Proand many more things! Show less

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  Noble Work Foundation

  2022 - 2022

  Course Customer Service Superstardom: Customers Will Love You

  Activities and Societies: Instructor: Judy Clark Trainer/Consultant/Online Educator - Build successful and productive customer relationships- Provide outstanding customer service- Exceed customer expectations- Build good will by understanding customer needs- Look and feel great by staying energized, positive and in control- Sharpen your communications skills, skills that can be improved over a lifetime- State what customer service means in relation to all your customers- Connect effectively with customers by phone and email with correct… Show more - Build successful and productive customer relationships- Provide outstanding customer service- Exceed customer expectations- Build good will by understanding customer needs- Look and feel great by staying energized, positive and in control- Sharpen your communications skills, skills that can be improved over a lifetime- State what customer service means in relation to all your customers- Connect effectively with customers by phone and email with correct ettiquette- Recognize how your attitude affects customer service- Understand and deal with difficult customers, insults, threats and complaints- Use outstanding customer service to generate return business- Understand and use verbal and non-verbal communication- Advance in their organisation through customer service success Show less