Kanmi Lawal

Experience

• 

  JD Sports Fashion

  Jan 2014 - Jan 2016

  Sales Assistant

  I worked on the shop floor, tills and stockroom during my time at JD Sports. I had key responsibilities such as stock counts, booking in delivery, customer interaction and cash management. What I learnt from JD Sports were skills such as teamwork, time management, organisation and customer service.

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  EE

  Sept 2016 - Apr 2020

  Sales Assistant

  My role at EE required me to advise customers based on information gathered from them on the different options available to them. Key responsibilities which I’ve held during my time here are those of data protection, customer service, driven sales and team management.

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  Peoples Place Community Partnerships

  Sept 2019 - Oct 2020

  Junior IT Support Engineer

  Morning checks followed by call queue management using ConnectWise Manage ticketing system to see what issues need resolving within ITIL/SLA. Liaising with staff to help solve any requests/incidents deskside, remotely and by telephone. Teaching and mentoring Microsoft MTA to students.

• 

  Arriva Rail London

  Oct 2020 - now

  As an IT infrastructure lead at Arriva Rail London, I oversee hardware and software to ensure our IT systems runs a smooth operational standard for the business. This involves designing and implementing policies and procedures, as well as monitoring and maintaining systems to meet security standards and performance requirements. I work closely with a range of different teams and stakeholders to identify areas for improvement and implement solutions, while also collaborating with technology partners to evaluate new solutions and technologies.I'm responsible for delivery of a comprehensive 3rd line support across Arriva Rail London, supporting Windows, Oracle, and cloud-based servers, virtualised and cloud-based technology and all End User Computing, providing management support for the end user experience Show less - Applying tools, techniques and processes to track, log, report on and correct configuration items, components and changes. - Delivering great customer experience in accordance with the Arriva Rail London values whilst based locally on customer sites or needing to travel to sites to provide support as required.- Offering technical answers and remote help acting as a point of support for IT users across Arriva Rail London.- Managing a range of issues that need resolving and resolve using my technical know-how or escalate to the next level. Show less

  • Infrastructure Engineer

    Aug 2022 - now

  • Service Desk Analyst

    Oct 2020 - Aug 2022