Charlotte Bolsius

Experience

• 

  Parkoffice

  May 2013 - Sept 2013

  Office Manager
• 

  Calzedonia Group

  Apr 2014 - Nov 2017

  • Senior District Manager

    Apr 2016 - Nov 2017

  • District Manager

    Apr 2014 - Mar 2016
• 

  WE Fashion BV

  Nov 2017 - Feb 2021

  District Manager
• 

  Foot Locker EMEA

  Feb 2021 - Mar 2022

  District Manager Customer Experience & Sales Belgium & Luxembourg
• 

  X2O Badkamers

  Mar 2022 - now

  🚀 Operational Leadership | Team Management | Strategic InnovationAs Operations Manager at X²O, I am responsible for leading the operational excellence of our sales department across multiple countries, ensuring that our showroom processes and systems are efficient and aligned with our growth strategies.🌐 Cross-Country Operations OversightIn this role, I make strategic, cross-border decisions that support the smooth functioning of our retail operations in Belgium, the Netherlands, Germany, and France. Collaborating closely with the Sales Managers, I ensure the seamless implementation of operational standards across all regions.👥 After-sales & Process OptimizationI lead the after-sales team, ensuring that all processes are efficiently monitored and aligned with our customer-first approach. By optimizing operational workflows, I ensure that we deliver the highest quality after-sales service, enhancing customer satisfaction and maintaining operational excellence across all our regions.📈 ExpansionWith a strong focus on international expansion, in France and Germany, I oversee new market entries and ensure that our teams are prepared for success. 🎓 Training and DevelopmentI oversee the Training Department, ensuring that our teams are equipped with the skills and knowledge they need to excel. By developing effective training programs and fostering continuous learning, I ensure that our staff is always ready to deliver exceptional performance and customer service.🔗 Collaboration & StrategyAs a central point of contact for cross-country initiatives, I collaborate with HQ and the Sales Managers to ensure that our operational strategies are cohesive and aligned with company goals. My goal is to ensure that our teams have the tools and support they need to deliver exceptional customer experiences. Show less 🚀 **Sales Leadership | Team Management | Strategic Planning**As a dynamic professional in the retail industry, I am currently steering the helm as the Sales Manager at X2O, overseeing our sales team across Belgium, the Netherlands, and Germany. In this role, I am responsible for the performance and guidance of our 50 showrooms.🌐 **International Team Leadership**In this pivotal role, I provide strategic direction and hands-on leadership, overseeing the Area Sales Manager in the Netherlands and Germany, as well as our dedicated team of Regional Managers in Belgium. Together, we craft and execute sales strategies that elevate our market presence and drive substantial growth.👥 Team EmpowermentMotivating, coaching and leading from the front, I empower the sales team to reach new heights. Setting ambitious sales and development goals and ensuring the team’s continuous success, I thrive on fostering a collaborative and high-performance culture.🎓 **Training and Development**Beyond sales leadership, I also spearhead the Training Department, ensuring that our teams are equipped with the latest skills and knowledge to stay ahead in the ever-evolving retail landscape.🔗 **Collaboration and Innovation**Thriving on collaboration and innovation, I am passionate about fostering a dynamic work environment that encourages creativity and cultivates a high-performance culture. Show less

  • Operations Manager

    Oct 2024 - now

  • Sales Manager België, Nederland & Duitsland

    Jan 2023 - Sept 2024

  • Sales Manager België & Duitsland

    Mar 2022 - Dec 2022