Karla Balcazar

Experience

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  Melbourne Marriott Hotel

  Nov 2016 - May 2018

  • Managed organisation and delivery of large-scale events handling end-to-end requirements• Executed accurate daily reporting examining productivity and delivery of service• Processed electronic and cash payments and balanced accounts ensuring accuracy • Delivered excellent customer service tailoring each service to client requirements and requests• Managed client complaints and issues in a professional manner finding a beneficial solution • Conducted daily audits and reconciliations across due-backs, petty cash, and overage/shortage hotel outlets• Organised invoices and purchases orders in alignment with internal procedures • Resolved escalated enquiries from employees and suppliers regarding accounts payable orders • Performed balance checks and verified summaries of daily transactions across the hotel

  • Banquets Assistant

    Apr 2012 - May 2018

  • Cross Training Program - Finance Officer

    Nov 2016 - Dec 2016
• 

  Four Points by Sheraton Melbourne Hotel

  May 2017 - Jul 2017

  Finance Officer Intern

  • Performed accurate compilation of coded dockets ensuring compliance and thoroughness • Delivered varying administrative duties supporting the running of the office area and business processes • Assisted with the processes of auditing and reporting process including compilation • Effective use of SAP software system including reviewing and entering new clients and pulling a detailed report• Assisted accountants with journal filling and gained experience in Income Audit Pack compilation• Supported AR with Expedia bookings invoicing and maintenance of records and debt collection• Conducted reviews on manual SPG points and examined bank details to ensure accuracy and validity Show less

• 

  Mures Tasmania

  Sept 2018 - Sept 2022

  • Provide excellent customer service and ensure a high level of service is maintained throughout the team• Deliver training and mentoring to new and existing staff members ensuring high service standards are met • Handle feedback provided by management and customers and direct appropriate amendments• Manage customer complaints and queries ensuring customers leave with a positive experience • Oversee service and delivery ensuring minimum standards are met in all capacities • Abide by Health and Safety regulations and ensure facility and staff meet requirements Show less

  • Duty Manager

    Sept 2019 - Sept 2022

  • Front of House

    Sept 2018 - Sept 2019
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  Lifeline Tasmania

  Jul 2019 - Sept 2019

  Administration Assistant

  • Delivered friendly and welcoming customer service creating a welcoming experience with the organisation• Managed delivery schedules organising package deliveries and community assistance visits• Handled queries and any issues that may arise in a timely and effective manner• Performed duties to ensure an organised and effective administration area to support business productivity • Prepared detailed reports, documentation, and correspondence on behalf of staff and volunteers

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  Transport Accident Commission (TAC)

  Nov 2022 - now

  Impairment Support