Evariane Henson

Experience

• 

  TeleTech Philippines

  Mar 2017 - Oct 2017

  Customer Service Representative

  - Maintains an empathetic, positive, and professional attitude toward customers at all times to improve customer satisfaction and feedback regarding specific products or services.- Resolving or finding solutions to product/service problems by identifying and clarifying the customers' complaint, determining the cause or root problem, accelerating adjustment or correction, and lastly, following up to ensure resolution.

• 

  Subic Waterfront Resort and Hotel

  Jun 2019 - Mar 2020

  - Providing administrative support to ensure efficient operation of the office.- Supports managers and employees through a variety of tasks related to organization and communication.- Check the daily hotel and restaurant sales reports and make an inventory.- Setting up an appointment for the Managing Director.- Formalize hotel operational costs and engage the accounting department with a variety of duties. Process guest reservations and handle customer complaints in a professional way.

  • Accounting Administrative Assistant

    Dec 2019 - Mar 2020

  • Front Desk Receptionist

    Jun 2019 - Dec 2019
• 

  Majorel

  Aug 2021 - Aug 2022

  Search Engine Optimization Specialist

  - Optimizing copy and landing pages for search engine optimization.- Perform ongoing keyword research including discovery and expansion of keyword opportunities.- Researching and implementing content recommendations for organic SEO success- Execute tests, collect and analyze data and results, and identify trends and insights in order to achieve maximum ROI in paid search campaigns.- Track, report, and analyze website analytics and PPC initiatives and campaigns.- Respond to customer inquiries by telephone, email, or chat to provide non-technical problem resolution.- Ensure prompt and proper resolutions to advertisers by providing answers, additional information, or escalating/engaging others in the organization to provide a solution according to defined procedures. Show less

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  TaskUs

  Nov 2022 - Mar 2023

  Technical Support Specialist

  - Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance.- Concession of the customers' troubles by recommendation of products, services, or procedures

• 

  Clark Outsourcing

  Mar 2023 - now

  • Operations Supervisor

    Mar 2023 - now

  • Junior Account Manager

    Mar 2023 - now