Joyce Atallah

Experience

• 

  FATTAL GROUP

  Feb 2010 - Jan 2023

  Key responsibilities:-Handling Carrefour Lebanon and key customers for Johnson and Johnson products by making sure to reach their growth by planning, following in store execution and online activities - Assisting Sales Manager in all data reports, presentations, follow up with other channel managers on all commercial functions - Build team relations, motivational tools, follow up on routing plans and coverage, sales target, initiation and follow up - Follow up on sales fundamentals every day with every team member - Customers relations and regular visits to key customers- Supplier handling in relation to the channel, business review and best practice evaluation - Incentive building and follow up with the team to reach their targets- Make sure that we reach objective of the year in terms of coverage, distribution, collection, perfect store implementation and in-store activation for both Retail and pharmacy Channel Show less Key responsibilities:- Asses and align business strategies to changing market dynamics and other related factors aimed at fulfilling market requisitions and existing opportunities- Ascertained growth factors through statistical analysis and developed sales performance goals based on organizational business objectives- Involved in end to end management of Unilever portfolio to enhance ROI by customer in compliance with organizational policies and procedures- Realigned business strategies based on evaluated data, sales statements, market and competitors activities and NPD distribution and implementation - Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Best collection and customer service Show less •Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.•Adjusts content of sales presentations by studying the type of sales outlet or trade factor.•Submits orders by referring to price lists and product literature.•Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.•Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.•Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.•Provides historical records by maintaining records on area and customer sales. Show less •Demonstrate and provide information on promoted products/services•Create a positive image and lead consumers to use it•Use lectures, films, charts, and/or slide shows•Distribute product samples, brochures, flyers etc. to source new sales opportunities•Identify interest and understand customer needs and requirements•Set up booths or promotional stands and stock products•Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc) Show less

  • Channel Manager / Assistant Sales Manager

    Jun 2015 - Jan 2023

  • Key Account Executive (Unilever)

    Jun 2014 - May 2015

  • Sales Representative (Fine Hygenic)

    Oct 2011 - May 2014

  • Promo Lady (Fine Hygenic)

    Feb 2010 - Sept 2011
• 

  L'Oréal

  Jan 2023 - now

  Key Account Manager

  Handling Top Pharmacies in Lebanon by achieving a healthy growth , building a good customer relationship , executing launches and best practices customised by customer and more .