Wade Muller

Experience

• 

  Augusta Bay

  Dec 2005 - Nov 2010

  Assistant General Manager
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  Connexion Ltd

  Jun 2011 - Jun 2016

  Technical Engineer

  Support users remotely. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Take ownership of user problems and be pro-active when dealing with user issues.Installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and best practices.Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Recommends and / or performs upgrades on systems to ensure longevity.Work with procurement staff to purchase hardware and software.Assess functional needs to determine specifications for purchases.Update client configuration files. Pre-build PCs. Carry out in-house system testing.Project Management Show less

• 

  Networkwise SA (Pty) Ltd

  Jun 2014 - Jun 2016

  Help Desk Support Analyst

  Leads the day-to-day operational support for client storage or network infrastructures.Builds, patches, tests and deploys complex systems and platforms meeting clients’ needs and specifications.Leads in planning and implementing changes to infrastructure with the goal of enhancing performance.Perform storage and server data backup, data migration and disaster recovery operations.Perform software and operating system upgrades and track system licensing.Configure security settings or access permissions for groups and individuals.Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance.Documents procedures and troubleshooting procedures related to systems/networks software and hardware.Leads the configuration and maintenance of office and/or production softwareWorks with Business Applications, vendors, consultants, contractors, and IT personnel from other City Bureaus, Divisions, and Departments.Provides technical guidance and assistance to other Engineers. Show less

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  EnablesIT, Inc.

  Mar 2019 - now

  US DivisionProactive Maintanance and Monitoring Monitor and log all client communications, processing requests and documenting changes.Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.Mentor and train other technical support staff on technical and procedural matters.Analyze and consult on the implementation and troubleshooting of technology products.

  • IT Support Engineer

    Jun 2016 - now

  • Service Desk Engineer

    Jun 2016 - now

  • Senior Technical Support Engineer

    Mar 2019 - Dec 2020
• 

  Gorilla Project Group

  Dec 2019 - now

  Managing Director

  Fibre Optic Infrastructure Layout and build.

• 

  KNYSNAON

  Dec 2020 - now

  General Manager

  Local ISP providing Wireless and Fibre Infrastructure.

• 

  Lasernet Internet

  Jan 2021 - now

  Project Manager

  Fibre Infrastructure layout