
Charli Nolan
Professional Singer

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About me
Service Manager at Social Life Opportunities | Leading High-Quality Service Delivery
Education

BILD
2023 -BTEC Level 5 Diploma in for Practice Leadership in Positive Behaviour Support
Acumen Coaching
2020 - 2022ILM Level 3 Leadership and Management DistinctionKnowledge of leadership theories, team dynamics, building relationships with colleagues and customers, effective workplace communication techniques, project management tools, problem solving approaches, decision making techniques, budget management, time management tips, developing emotional intelligence and raising self-awareness.This person can set goals and targets for their team, monitor task progress, communicate effectively, develop and support individuals, plan and run meetings… Show more Knowledge of leadership theories, team dynamics, building relationships with colleagues and customers, effective workplace communication techniques, project management tools, problem solving approaches, decision making techniques, budget management, time management tips, developing emotional intelligence and raising self-awareness.This person can set goals and targets for their team, monitor task progress, communicate effectively, develop and support individuals, plan and run meetings, review team and individual performance, produce management reports, plan and implement a project, identify and solve problems, make decisions, build relationships across an organisation and review their own leadership practice. Show less

South & City College Birmingham
-BTEC Level 3 Music Performance, General D* D* D*
Experience

C and M Live
Oct 2014 - nowProfessional SingerProfessional Vocalist for C and M Live, an acoustic duo with a vast experience of performing at a range of events and venues across the country. Including for restaurants, hotels, bars, corporate events, weddings and special occasions.? To manage and promote through the use of social media

Social Life Opportunities
Oct 2017 - now- Leading the development of an annual Learning and Development Strategy, supporting and tracking the delivery of training to staff and volunteers to ensure that the service delivered is of a high quality and compliant with regulatory bodies. - Leading the development, marketing, and monitoring of the activities of the organisation ensuring that financial and quality targets are met, in accordance with the organisational strategy. - Leading the efficient and effective recruitment, placement, and retention of staff and volunteers.- Providing line management for staff and volunteers in relation to performance.- Assuring project compliance against regulatory and legislative requirements.- Contributing to company strategy, direction, and growth.- Managing and implementing service budgets and requirements.- Effectively managing contracts with suppliers and external professionals. Show less - Supporting and leading team members to deliver high quality care to service users meeting quality standards determined by the company.- Ensuring compliance with CQC requirements and in line with the organisation’s vision and values.- Attending service review meetings, outcome-based meetings and safeguarding meetings.- Effectively and confidentially managing data and information, ensuring care plans and incident reports are up to date.- Ensuring safe working environments for staff, investigating any accidents.- Maintaining positive collaborative working with external and internal members, staff, volunteers, carers and partners. Show less
Service Manager
Oct 2020 - nowSupport Worker
Nov 2017 - nowTemporary Supported Living Assistant Manager
Jun 2022 - Aug 2022Service Coordinator: Volunteering and Learning and Development
Oct 2017 - Oct 2020Administrator
Oct 2017 - Sept 2019
Licenses & Certifications
- View certificate

Level 3 Diploma for Managers - 8410-01
ILMFeb 2022
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