Aktar Hossain

Experience

• 

  Entain

  Jul 2013 - Jul 2017

  Customer Service Manager

  - Effectively led, develop and train the shop team to deliver consistently exceptional customer service including obtaining a comprehensive product knowledge in all business areas. Responsible for positioning actions to drive performance, maximise EBIDTA contribution and meet all other financial KPIs.- Established key procedures for improving the organizational efficiency of the inventory process including assuring all consumables are ordered in a timely manner. - Consistently identify opportunities to deliver gross win while managing all controllable costs within the agreed budget.- Closely supervise staffs to ensure all company procedures and legislations is strictly followed including health & safety, risk management, compliance and legal.- Drive company profitability metrics, employee engagement and customer experience through change and innovation as a supportive leader. Show less

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  Springer Nature Group

  Aug 2017 - now

  The primary purpose of this role is to be the sales expert to manage CRM and sales activities in the European sales team. Responsibilities include processing sales orders in Salesforce, leveraging and analysing sales related data, evaluation and manage orders and dealing with queries form both internal and external clients. I have also produced sales pitches, presentation, compelling data driven upsell campaign for Nature Portfolio products for the sales team and supported the license lifecycle through renewal. Show less

  • Licensing Manager, Institutional Sales

    Apr 2022 - now

  • Solutions Specialist, Nature Research

    Oct 2018 - Apr 2022

  • Sales Coordinator, Institutional Sales

    Aug 2017 - Oct 2018