V.ARUN KUMAR

Experience

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  HCL Infosystems Ltd.

  Feb 2012 - Apr 2015

  System Engineer

   Handling the AMC for post offices in Kanyakumari district. Having an active interest in the technical challenges faced by the users. Experience in troubleshooting all kind of desktop's issues. Experience in handling all kind of operating system issues. Experience in troubleshooting all kind of dot matrix printers. Verifying that Backup and Maintenance Plans are Being Done Keeping the Support Contact List Up-to-Date. Trouble shoots various software errors.

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  Jehovah's Witnesses

  Apr 2016 - Jan 2018

  Translation computer support

  • Trouble shoots various software errors. • Experience in outlook, word, excel• Experience in trouble shooting all kind of networking issues• Having sound knowledge in DNS,DHCP.• Experience in taking effective Tape backups.• Experience in handling meetings through Lync server.• Helping users to understand technical changes made to their workflow.• Arranging an ongoing training program to help the users to improve their skills.• Organizing training for new members of the department.• Making sure that users are added to their corresponding global role group.• Assisting the Computer Department in customizing the installation according to the user's role.• In cooperation with the compositors and digital publishers, to maintain customized files on the MEPS Unit.• Willing to learn new things and apply them.• Discreet in handling confidential information.• Humbly look for guidelines and follow them, rather than doing things their own way. Show less

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  CMS IT SERVICES Pvt. Ltd.

  Jan 2019 - Dec 2021

  IT ENGINEER

  • Providing IT support for RELIANCE INFRASTRUCTURE NPCIL 3&4. • Having sound knowledge in IBM LOTOUS MAIL• Experience in Installing, Configuring and Troubleshooting various IBM LOTUS MAIL related issues.• Experience in Installing, Configuring, Troubleshooting, Mozilla Thunderbird mail, Outlook mail related issues.• Installing, upgrading, supporting and troubleshooting Windows 8.1, Windows 10, Windows7, Microsoft Office 2013, Office 365 and other authorized desktop applications.• Helping users to understand technical changes made to their workflow.• Experience in handling Network printers and Epson plotters.• Experience in Installing, Configuring, Troubleshooting Network printers, and Plotters.• Discreet in handling confidential information• Effectively managing the File server• Experience in Resolving customer tickets within a short time• User account administration, i.e., account creation and management and password resets on Active Directory• Using diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software• Having sound knowledge in configuring and managing Poly com video conferencing system.• Experience in scheduling, handling and Arranging Meetings via Poly com video conferencing syst• Experience in providing Windows remote support, to all users using various remote supporting tools.• Experience in installing and configuring, Desktop operating system and server operating systems in desktops, Servers, Thin client etc.• Effectively Configuring, Handling and Managing ESSL bio metric machines over remote using Essl Tracklite server.• Experience in scheduling and arranging meetings via Google meet, Zoom, etc.• Effectively handling ADS, DNS, DHCP, IPV4, and various protocols services.• Experience in handling file server and managing regular tape backups.• Effectively handling and managing the IT assets and database systems Show less

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  Alpha group

  Jan 2022 - now

  System Administrator