Layla Dougani

Experience

• 

  North Carolina Symphony

  May 2017 - Aug 2017

  Education Intern

  - Assistant to the Director of Education. - Coordinate the annual teacher workshop for August 2017. - Edit the student and teacher books for the 2017-18 Education concerts.- Book Ovations pre-concert performances by contacting local performance groups in the area.- Coordinate and assisting with the Instrument Zoo at concerts and special events. - Research education programs of other orchestras, funding for education programs and report findings to the head of the artistic department.- Attend teacher workshops and instrument zoo’s to interact with supporters and encourage attendance for future events Show less

• 

  Excel Body Fitness

  May 2018 - Sept 2021

  - Responsible for all sales including following up with prospective clients, analyzing conversion rates and profits, and assigning leads to other staff members for follow up - Supervise staff sales and provide tools to increase sales revenues- Managing all staff by assigning tasks, managing schedules, and training new staff- Coordinate meetings and provide detailed meeting minutes- Supervise marketing staff and assist in developing effective social media posts and social media ads - Assist with hiring talent and communicate responsibilities and contract terms with the new hire- Prepare all new staff for their hired position and guide them through the on-boarding process- Collaborate with the business owners and other managers to create the best marketing campaigns for increased revenues based on previous campaign metrics- Assist personal trainers and massage therapists with new clients and client retention- The point of contact for any issues with our Mindbody scheduling software- Calculate sales commissions on a bi-weekly and monthly basis and send data to the owners for payroll.- Assist Owners with new website design and create written content to increase website traffic and attract potential customers- Develop a relationship with all new and existing clients to increase client retention- Assist clients with any issues associated with their experience Show less - Assist the Corporate Accounts Specialist and Executive Director with recruiting sub-contractors for corporate health fairs and services nationwide.- Source produce boxes and CSA delivery programs for corporate clients- Oversee the CSA and Produce Box program with minimal supervision by keeping track of deliveries, invoicing the corporation for services, and acting as the main contact between the corporation and the CSA company. - Assist the Executive Director with creating invoices for corporate clients. - Attend corporate health fairs to engage with employees and inform them of our services. - Follow up with employees from health fairs to encourage them to attend on-site programs.- Assist the Fitness Director manage off-site group fitness classes and personal training by recruiting talent and creating the monthly off-site class schedule. - Create tutorial documents on our sign up software for different corporations. - Schedule monthly corporate massage appointments on Mindbody and Sign-Up genius for our various clients. - Assist the Office Manager with our client list on Constant Contact. - Create and edit our bi-weekly and monthly newsletter on Constant Contact - Use constant contact to send out membership specials to our prospective clients and follow up with interested prospects. - Create the monthly work schedule for the Front Desk and Child Care staff and assist the staff with any scheduling conflicts they may encounter. - Assist the executive director in paying subcontractors and staff members monthly commissions. - Audit amounts paid to the subcontractors and staff members to ensure the agreed upon amount is paid. - Use Quickbooks for bookkeeping with minimal supervision. - Collect W-9’s and Prepare 1099’s for our contractors using quickbooks. Show less

  • Office and Corporate Accounts Manager

    Apr 2020 - Sept 2021

  • Corporate Accounts Coordinator

    May 2018 - Apr 2020
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  Relay

  Sept 2021 - now

  • Strategic Customer Success Manager

    Apr 2023 - now

  • Customer Success Specialist Team Lead

    Jul 2022 - Apr 2023

  • Customer Success Specialist

    Sept 2021 - Jul 2022