Isaac L. Ser

Experience

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  Barry University - Student Managed Investment Fund

  Jun 2016 - May 2017

  Equity Analyst

  Participated in a student team that actively managed over $3 Million of financial and energy sector ETFs as part of the $10 Million SMIF portfolio. ► Researched investment opportunities and presented buy and sell pitches for equities/ETFs.► Created monthly, quarterly and annual reports and presented to the overseeing senior management team.

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  MassMutual

  Aug 2016 - Dec 2016

  Insurance Business Operations Intern

  Managed and analyzed client accounts to identify and capitalize on potential deficiencies and maximize both the client's and the firms’ efficiencies. Participated in client meetings delivering presentations and educating on policies. ► Supported the execution of various fraud prevention projects and initiatives by producing reports and analysis based on key customer questions. ► Conducted testing and analysis of various data sources.

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  Total Research Group, LLC

  Apr 2017 - Feb 2018

  Financial & Investment Research Consultant

  Headed the creation and implementation of financial reporting systems for this start-up clinical research company. Regularly worked with site manager, billing clerk, and company accountant in the preparation of financial forecasts and reports, on-going monitoring of cash flow, strategic planning to improve profitability, and analysis of business opportunities for expansion and acquisition. Handled all the research and reporting for new studies. ► Created standard operating procedures (SOP’s) for month-end financial reporting. ► Investigated and conducted research on new studies including data implementation and analysis for drug trials. Show less

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  Mellig Group

  Feb 2018 - Jan 2020

  Financial Advisor

  Hired as a Financial Advisor for this independently owned registered advisory firm (RIA) specialized in Wealth Management, Family Counseling and Business Advisory Services for individuals, families, and companies. Manage client investment portfolios by providing a consultative approach and personalized counsel for various asset classes and expense planning including long-term and short-term investment goals. Perform due diligence and ongoing monitoring of investment strategies used in portfolios. Worked closely communicating portfolio positioning and presenting recommendations to Managing Partners/Senior Financial Advisors.► Prepared and confidently delivered presentations to clients and prospects for business development.► Participated in fact-finding interviews, gathering pertinent data and portfolio commentary to create personalized portfolio strategies for presentations.► Gained experience with long-term planning and retirement funds combining forecasting, strategizing and asset allocation.► Maintain regular client relations through in-person meetings and electronic communications and follow up. ► Created and cultivated a client base via business development. ► Provide portfolio management and planning for individual and corporate clients.► Monitor investment accounts in detail, noting unusual transactions or activity.► Perform bi-annual asset allocation analysis to maximize profitability. Show less

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  Vanguard

  Jun 2021 - now

  Provides in-depth consulting to Vanguard’s highest net worth retail clients, helping to improve their investment acumen and strengthen their likelihood of long-term financial success.Works on various team-based problem-solving efforts, with the aim to reduce time and waste throughout the entire Wealth Management department.Experience with detailed research and follow-up due to complex client issues. Experience with managing a book of business and time management.Utilizes the Professional Selling Skills framework to transition from service to sales to discover needs and position appropriate services from Vanguard’s Spectrum of Solutions while building a small-office relation with clients.Provides white-glove service to Flagship + and SSM clients (+25 million dollars) while also utilizing Professional Selling Skills to uncover deeper client needs including PAS, Trust Services, Family Legacy, FPL, and Private Equity. Show less Handles complex High Net Worth client requests relating to the Onboarding Journey.Identify and drive client experience in conjunction with Vanguard’s Target Service Offer, with focus on clients with propensity for advice.Follows standardized procedures to resolve client issues, conducts client research to fulfill complex client requests and transactions, Educates clients on Vanguard products and service offerings.Identifies applicable internal partners to develop solutions for complex client scenarios.Ensure client communications are accurate, clear, and concise.Knowledge of Vanguard products and offerings, understanding of the overall financial industry as it pertains to client scenarios. Show less

  • Ultra High Net Worth Client Consultant

    May 2023 - now

  • High Net Worth Client Case Represantative, Senior Associate

    Jun 2021 - May 2023