Talk to sales Try for Free
Danes S.

Danes S.

Front Office Trainee

Followers of Danes S.4000 followers
location of Danes S.Indonesia

Connect with Danes S. to Send Message

Connect

Connect with Danes S. to Send Message

Connect

  • Timeline

  • About me

    Front Office Manager at ARYADUTA Hotel Group

  • Education

    • Sekolah Tinggi Pariwisata Bandung (NHI)

      2002 - 2005
      Diploma Hotel Management - Rooms Division

  • Experience

    • Banyan Tree Hotels & Resorts

      Mar 2004 - Aug 2004
      Front Office Trainee

      Angsana

    • Grand Aquila Hotel

      Jun 2005 - Apr 2006
      Front Desk Agent

    • Sheraton

      Apr 2006 - Aug 2007
      Telephone Operator

    • Four Seasons Hotels and Resorts

      Aug 2007 - May 2009
      Bellman

      PT. Permadani Khatulistiwa Nusantara

    • Park Hyatt

      May 2009 - May 2010
      Guest Services

      Park Hyatt Washington DC

    • Akmani Hotel Jakarta

      Nov 2010 - Apr 2012
      Front Desk Supervisor

    • Grand Hyatt

      Apr 2012 - Sept 2014
      Duty Manager

      Front Office Duty Manager at Grand Hyatt Bali, responsible for managing VIP treatment and VIP Club Lounge operations. Addressed guest feedback and complaints, and developed solutions for various issues, including guest incidents, emergency situations, foodborne illness allegations, and missing property claims. Ensured seamless operations and exceptional guest experiences - PT. Wynncor Bali.

    • Samabe Bali Suites & Villas

      Sept 2014 - Jul 2015
      Front Office Manager

    • Sofitel

      Jul 2015 - Jan 2017
      Asst. Front Office Manager

      PT. Agung Podomoro Land

    • JW Marriott

      Jan 2017 - Oct 2018
      Front Office Manager

      Head of Front Office Department at JW Marriott Jakarta, overseeing and leading front-line operations across multiple areas, including Duty Managers, Front Desk, Communication Center (AYS), Chief Concierge, Executive Lounge, and Guest Relations. Responsible for ensuring exceptional guest experiences, operational effiectiveness, and team development - PT. Dua Mutiara Group.

    • Park Hyatt

      Nov 2018 - Jun 2020
      Front Office Manager

      Pre opening team period of 2018 - 2020 Park Hyatt Jakarta - PT. MNC Land Tbk.

    • Food and Beverage - Indonesia

      Mar 2021 - Aug 2022
      Business Manager and Entrepreneur

    • Dailybox Group

      Jan 2022 - Sept 2023
      Corporate Operation QA /Brand Manager

      Monitoring and ensuring operational compliance and process quality across multiple brands within the Dailybox Group. Key responsibilities include identifying potential issues, preventing fraud, recommending best practices, addressing customer complaints, managing item availability, reviewing quality audit results, and overseeing corrective actions for outlet operations at PT. Sendok Garpu International.

    • Aryaduta Hotel Group

      Sept 2023 - now
      Front Office Manager

      Head of Front Office Department at ARYADUTA Lippo Village - PT. Lippo Karawaci TbkManaging daily operations of the Front Office Department, including monitoring room rates, revenue, walk-ins, and direct bookings. Assisting with room division projects, CAPEX, P&L, and internal hotel events. Driving revenue across additional departments such as spa, transportation, laundry, and parking. Responding to guest feedback and leading the team to prioritize quality, guest satisfaction, and exceptional guest experiences. Show less

  • Licenses & Certifications

    • John Robert Powers certified Leadership Training Program

      John Robert Powers
      Mar 2015