Qiang Lu

Experience

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  Nokia (China) Investment Co., Ltd

  Jul 2001 - Aug 2009

  - Technology owner in Global Outsourcing team, in terms of vendor ((Foxconn, Elcoteq and BYD) management, product quality management, process and technology capability development, equipment investment. - Key person to proactively manage ODM's capacity and supply risks. Drive production efficiency to ensure demand on time fulfillment. Closely collaborate with demand supply team to allocate demand in 9 ODM sites.o Ramped up 4 EMS plant, 14 product lines, in APAC within 3 years. Launched more than 20 models and supported Nokia with amazing flexible capacity, over 1M/month. 收起

  • Capacity Manager and Testing Support Manager

    Dec 2004 - Aug 2009

  • Product Testing Engineer

    Jul 2001 - Nov 2004
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  Beijing IRTOUCH SYSTEMS Co.,Ltd

  Aug 2009 - May 2011

  Customer Service Manager

  - As founder to build up national wide service network and set up E2E service process.- People manager to recruit team member, develop team capability and competence, lead strategy design and execution.-Innovate in service solution and service scope to continuously enhance customer experience and catch up new requirements from sales team.-Engage R&D, production, quality and material teams to focus on customer experience and drive urgent case response mechanism.o Within 1 year, formed service team (Beijing/Shenzhen), set up service warehouse, repairing lab, enabled on-site/mail-in service/hotline service, and supported 5 international Key Account. 收起

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  Motorola Mobility

  Jun 2011 - Oct 2012

  Project Manager (Repair Optimization Support & Training/Global service)

  - Lead global reverse logistics project to achieve cost saving strategy. Set up E2E reverse process, in terms of defective parts collecting, testing, logistics, failure analyzing, high level repairing, RMA, re-supply and payment.- Key member in global team to drive repairing process optimization, for repairing data transparency, service claim accuracy, service quality control. - Charge Back champion in Global Service. Conduct quality investigation for field quality issues and co-work with sourcing, quality, R&D and finance team to charge back warranty cost to suppliers.o Within 8 months and in 4 sales regions, we achieved $1M cost saving by reverse logistics project and gain Motorola Bravo Awards in 2011. 收起

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  Lenovo

  Oct 2012 - now

  Service Readiness Project Manager / PMO

  - Key member in Lenovo ODT team, representative of global service. Closely collaborate with R&D, GSC NPI, Quality, Product&Marketing, Sourcing and SD in product development process, and ensure service target (cost, DFS, knowledge transfer, customer experience, launch schedule) achievement. - Design/optimize competitive E2E service solutions, models and offerings for different market and product category. And engage global service network for on time delivery.- As PMO in service team, drive service yearly strategic target achievement and lead key project. Design and optimize efficient project management process, tools, KPI metrics, review and control mechanism, to identify strategic projects and support project on time delivery. o Lead Lenovo and Moto global service project team to enable Moto products service successfully in PRC within 6 months, 6 smart phone, 4 accessory, 20+ new process and 800+ service center. Strongly support company strategy project to bring Moto Brand back to China Market. Gained MBG excellent PM awards.o Key member of oversea business project team. Within 6 months, enabled oversea service parts E2E supply network in 10 countries ( include Russia, Ukraine, Dubai, India, Vietnam) and supported project team to launch Lenovo Smart Phone international business successfully.o Enabled PRC National Wide Warranty Service for Lenovo Electronic Accessory products (30+ products and 1000+ service centers) within 3 months and gain GM Awards. 收起