Alexandru Gincu

Experience

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  Nikoilauto

  Mar 2007 - Oct 2011

  Manager

  • Maintaining client database and upselling• Product and company presentation on B2B and B2C level• Clients onboarding

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  Apparel'Dune'

  Nov 2012 - Jan 2016

  Front-desk Assistant Store Manager

  • Stock management and quality check• Company and product presentation on direct client level• Operational planning and staff scheduling in a cost-effective manner

• 

  Sacoor Brothers

  Mar 2016 - May 2017

  Front-desk Store Manager

  • Logistics management and negotiation• Quality check and stock management• Sales and upselling, claims management• CRM management of new members database• New comers training

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  NEXtCARE

  Mar 2018 - Apr 2024

  Care Center Agent

  • Client communication, case analysis and resolution• Statistical data analysis and support analysis• Organization of actuarial support for regulatory rate filings• Contract management and advocacy• Invoicing and upselling• Customer communication and loyalty management;

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  BlueLink

  Jun 2024 - now

  CRM Advisor - Blue Link - Air France KLM

  • Acting as a vital link between passengers and clients, ensuring seamless communication and service delivery.• Managing a wide range of passenger and client requests for Air France-KLM’s Flying Blue loyalty program, providing personalized assistance and resolving inquiries.• Maintaining up-to-date knowledge of Flying Blue program policies, promotions, and offerings to provide accurate information and tailored recommendations.• Effectively resolving customer issues, escalating complex cases when necessary and ensuring timely resolution. Show less