Christine Clairambault

Experience

• 

  National Education

  Sept 2005 - Jul 2008

  History and Geography Teacher

  I worked as a history and geography teacher in many different schools and high schools in the Paris area.

• 

  IDEXX

  Jul 2008 - Sept 2020

  * Training delivery, in person and online* Training curriculum design* Update and content control of training material* Creattion and maintenance of key online documentation for customer support * Développement of a coaching program for tech support to increase Customer Support Quality and drive customer satisfaction.* representation of Training/Customer Support in Product Launch Core Teams for different products (building training material, coordinating with other departments, detecting issues early‑on, organising proactive follow up of early adopters.)* During outbreak of COVID, revamping of training curriculums to be able to deliver online, which was instrumental to the continued success of our CS departments and promoted customer success. Show less

  • Customer Support Trainer

    Dec 2015 - Sept 2020

  • Customer Service Representative

    Jul 2008 - Nov 2015
• 

  Zoetis

  May 2021 - now

  * Coordination of diverse Global Training Team projects : product launch trainings, onboarding trainings, Open Office Hours, process improvements etc* Administration of 3 different LMS for different audiences (SAP success factors, 360Learning, Docebo) including user support and stakeholder/SME consultation to ensure that the material stays up to date* Conception of learning curricula (together with the team) * Realisation of e-learnings, training videos, training decks, support documentation* Administration and logistics related to trainings both in-person and via zoom* Managing content localisation leveraging AI tools and human translation when applicable* Maintaining the flow of information between training team and SME's on one hand, training team and market leaders Show less * Conception of Learning Curriculum for Technical Support and Field Force colleagues* Delivery of training, online and in -person* Coordination and organisation of logistics for larger scale training sessions* Building of a technical documentation site using SAP JAM* Setting up of processes for training content accuracy and updates + localisation* Implementation of a new LMS platform (360Learning)* Coordinating the training part of product launches* Coordination with SME's and market contacts for knowledge gaps analysis* Conception of e-Learnings materials and micro learnings Show less * Second line Technical Support assisting in-field colleagues with escalations of unsolved cases* Coordination of technical communication with various teams within EUAFM and distributors by way of technical bulletins* Coordination for Tech Support of product launches* Privileged contact point to a specific market (France) ensuring smooth flow of information and feedback from and to the Above Market organisation* Training, coaching of new colleagues* Creation and maintenance of technical documentation, troubleshooting guides etc Show less

  • Global Dx Training Operations Manager

    Dec 2023 - now

  • DX Products & Processes Training Manager

    May 2022 - Dec 2023

  • Senior Customer Care Associate

    May 2021 - May 2022