Jane Crampsey

Experience

• 

  Fairfax Digital

  Oct 2004 - Jun 2007

  Technical Services Manager
• 

  News Digital Media

  Jun 2007 - Sept 2008

  IT Service Delivery Manager
• 

  News Corp Australia

  Oct 2009 - Mar 2018

  Responsible for the operation, support and administration of the News Corp National Network and Security Infrastructure covering 50+ sites across Australia, New Zealand, Papa New Guinea and Bangalore.Managed a team of highly skilled network engineers to provide implementation, configuration, operations and support services for the News Corp National Network and IT Security systems. Provided overall leadership, direction and accountability in the delivery of services to a defined set of Customers within News Corp to ensure that the company’s business strategies and goals were executed and the Customers were supported by robust, reliable and fit-for-purpose operations services and processes.Managed a team of high-performing, technical experts covering Network Communications, Unix Delivery / Cloud Services and Wintel technology streams. Accountable for managing the major incident process for critical business impacting incidents, ensuring that customer communications, triage, 3rd party escalations and service resolution are all managed with urgency, care and professionalism. Owner of incident and problem resolution, working collaboratively across multiple departments to identify root cause. Carry out Post Incident Reviews for all critical incidents and assign and track corrective actions to avoid recurring incidents.

  • IT Network Infrastructure & Communications Manager

    Mar 2014 - Mar 2018

  • Customer Delivery Manager - Digital Applications & News Life Media

    Mar 2014 - Mar 2016

  • Incident and Problem Process Manager

    Oct 2009 - Mar 2014
• 

  Bluestone Home Loans

  Sept 2019 - Jun 2022

  Managed a team of technical staff that supported all Workplace Technology including desktop,mobile, audio visual and telephony in a predominantly Google environment, while also providing support for third party and custom in house applications.Provided critical service and support to all staff, enabling Bluestone to fulfil its commitment in offering flexible working options, such as remote working by the provision of stable, secure technology and effective collaboration tools. Managed the daily operations of the Service Desk and Desktop Support teams, driving Customer Service Excellence by offering a personalised, respectful, and efficient service for the technology support needs of all Bluestone staff.

  • Workplace Technology Lead

    Aug 2021 - Jun 2022

  • IT Services Manager

    Sept 2019 - Aug 2021
• 

  The Benevolent Society

  Aug 2022 - now

  IT Services Manager