Umar Farooq Saeed

Experience

• 

  Pakistan International Airlines

  Aug 2016 - Sept 2016

  Summer Internship

  Aircraft power generation operations, repairing of AC generators, AC motors, manual recharging batteries and radio overhauling.

• 

  Wi-tribe

  Aug 2017 - Oct 2017

  Technical Support Executive

  - Working with customers to identify internet problems and advising on the solution.- Logging and keeping records of customer complaint and queries.- Analyzing call logs so you can spot common trends and underlying problems.- Updating self-help documents so employees can easily track customer.- Working with field engineers to visit customers if the problem is more serious.- Testing and fixing faulty equipment.

• 

  Multinet Pakistan (Private) Limited

  Nov 2017 - Sept 2023

  Resident Network Engineer IP Core

  - Real-time Monitoring of the Network Infrastructure using monitoring tool (Network Management System)- Troubleshoot and resolve if any issue occur by coordinating with Multinet NOC and field teams.- Visit customer end to troubleshoot and resolve GPON network issues.- Provide support in GPON , L2-L3 MPLS and Point to Point testing.- To keep record of client’s complaint and resolve them on earliest.

• 

  K-Electric

  Jun 2021 - now

  • Team Lead IT-Operations Center

    Jul 2023 - now

  • Senior Network Engineer

    Jul 2022 - Sept 2023

  • Network Engineer

    Jun 2021 - Jul 2022