Thu P.

Experience

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  Rita Phil

  Feb 2017 - Apr 2017

  Graphic Design and Marketing Intern
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  Wall Street English

  Aug 2017 - Aug 2021

  Senior Personal Academic Coach

  - coached and delivered premium service for learners to accomplish their goal in learning and achieve academic purposes.- handled, identified, and solved objections related to service problems by giving academic advice and support. - delivered excellent phone-call services.- managed learner reports, contracts, and relevant service reports.- worked to keep clients aware of progress, while offering updated information.- consistently worked with client satisfaction in mind.- worked well independently and on a team to solve problems.- maintained strong bonds between the stakeholder and customers.- planned strategy to achieve monthly IR target.- worked on the center's renewal and referral.- hosted and coordinated academic events and social media events.- organized and prioritized work to complete assignments in a timely, efficient manner. Weniger anzeigen

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  British Council

  Sept 2021 - Feb 2022

  Customer Management Executive

  - delivering excellent customer service to customers and test-takers.- providing superior customer service to clients by addressing all questions and concerns relating to registrations.- managing candidates' test bookings and booking inquiries.- managing issuing invoices and invoice inquiries.- managing customer management system - CRM (Salesforce).- managing customers' data and documents.- accurately verifying information and updating information databases as necessary.- redirecting calls as needed and working with my supervisor to address any outstanding issues or concerns.- delivering excellent time management and multitasking skills.- fully engaging with team members to achieve the highest levels of productivity. Weniger anzeigen

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  RMIT University Vietnam

  Apr 2022 - now

  Student Engagement and Administrative Officer