Haruna Onoue

Experience

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  Hotel East 21 Tokyo

  Apr 2004 - Jan 2006

  Receptionist

  ・Handling check-ins, check-outs and cashiering・Creating Forecast Chart for Reservations Team ・Handling guests' complaints and requests during their stays

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  InterContinental Hotels Group (IHG®)

  Jan 2006 - Jan 2007

  Receptionist / Reservation Agent

  Handling online bookings, taking phones, arrival checks & handover each heads-up to Front Desk

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  The Peninsula Hotels

  Jan 2007 - Aug 2008

  Customer Service Agent

  ・Taking Room Reservations and liaising with each Reservations Team in the other overseas properties ・Handling Japan toll-free lines for inquires and special requests ・Handling agency reservations for Thai and Chinese Markets

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  The Peninsula Tokyo

  Aug 2008 - Sept 2011

  Reservations Agent

  ・In-charge of the final checks and follow-ups for all the future reservations ・Conducting trainings to newly joined employees for courteous phone calls and emails ・Managing the primary OTA extranets and looking after the stocks and packages ・Handling special arrangements for Japanese VIP guests・Taking room reservations and arranging transportations in English and Japanese

• 

  The Peninsula Hotels

  Sept 2011 - Jan 2016

  ・Managing the Japanese Call Centre for the Central Reservations ・Conducting Trainings to Tokyo Team to maintain the Peninsula Standards and to handle reservations and arrangements of all overseas properties・Supervising the team to ensure their daily smooth operations ・In-Charge of Guests' Arrival Reviews to liaise with the Front Office ・Handling room reservations for all the properties overseas ・English/Japanese Translations & Proofreading for e-Commerce engines ・In-Charge of the outsourced Japan Toll-free Line ・Supervising and coaching the Central Reservations Team to ensure the smooth operation ・Inspecting and attending their Operation Meetings in Bangkok, Beijing, Manila and Chicago ・Secondment to assist the Reservations Team in Bangkok (temporarily) ・Monitoring and giving a guidance to the Call Centre in Singapore ・Supporting Area Director of Sales for reservations and arrangements for our VIP guests (Japan and Korean Markets)

  • Assistant Manager

    Jan 2015 - Jan 2016

  • Customer Service Supervisor

    Sept 2011 - Jan 2015
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  ZiQoo Hotel Apartments

  Jan 2016 - Jun 2018

  Reception Manager

  ・Managing the Front Office including Reservations Team and Transportation Desk・Maximizing occupancy, revenue and average rates by stock management while maintaining quality service standards・Compiling statistics for Front Office and providing the Exective Office with necessary reports ・Inspection for cleanliness and orderliness of the Public Areas, Reception and Cashiers' Desks ・Inspection for all the VIP rooms prior to arrivals・Maintainance and enhancement of the company standards of conduct, dress code, hygiene and posture of departmental employees Weniger anzeigen

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  Honda Motor Co., Ltd.

  Jul 2018 - Jul 2019

  Administration

  ・Serving as the primary Gatekeeper between the Japan Headquarter and Middle East Office・Supporting General Affairs, Administration and HR Activities・Supporting Motorcycle Departments for regular meetings and reports ・Performing a variety of administrative and clerical tasks ・Supporting the Director of Middle East Office for secretarial work・Making travel and meeting arrangements for clients and business travelers ・Coordinating internal projects, meetings and seminars ・Preparing formal business letters, reports and presentations ・Processing employee's requests and provide relevant information ・Preparing reports and maintaining appropriate filing systems Weniger anzeigen

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  Honda Motor Europe Ltd

  Sept 2019 - Feb 2021

  CRM, HME Customer Division

  ・Managing Customer Contact Centre for the entire Europe and UK・Supporting the System and the Branches for Pan-E CRM system ・Managing Master Data・Managing Budget and Invoices ・Preparing Department Reports・Co-ordinating Tasks of the Honda Contact Centre

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  KDDI Deutschland GmbH

  Jan 2021 - now

  • Develop business plans including annual Master Plan & Mid-term Plan by analyzing the business performance and market environment• Control all Financial Statements (P&L, BS and CF) followed by in-depth analysis • Manage reporting and forecasting (monthly and annual) by gathering and compiling numerical information• Manage and improve the effeciency of business process and flow• Conduct Administrative tasks along with its contractual management• Responsible for Administration & Planning + Finance & Accounting • Deal with ad-hoc requests coming from HQ and Regional HQ Weniger anzeigen

  • Manager - Finance & Planning

    Apr 2023 - now

  • Administration & Planning

    Jan 2021 - Jan 2023
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  Honda Deutschland Niederlassung der Honda Motor Europe Ltd.

  Feb 2021 - Sept 2021

  Automobile Sales Operations