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Israr Malik

Israr Malik

Customer Care Executive

Followers of Israr Malik513 followers
location of Israr MalikMumbai, Maharashtra, India

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  • Timeline

  • About me

    Business Manager - Dinshaws | Ex Hicare, Magus, WWIL | Citibank

  • Education

    • V.B.S Purvanchal University

      2003 - 2004
      Bachelor of Commerce (BCom) commerce First Class

  • Experience

    • CITI FINANCIAL

      Aug 2004 - Dec 2006
      Customer Care Executive

      Selling personal loan

    • Wire and wireless india Ltd

      Dec 2006 - Aug 2010
      Senior Customer Care Representative

      Inbound call for setbox

    • Magus Customer Dialog

      Aug 2010 - Feb 2013
      Operations Supervisor

      Handling Irate Customers, Look after AHT, Salary and MTD

    • Hicare Services Pvt.Ltd.

      Feb 2013 - Feb 2024

      Handling Office Express SystemPublishing invoice outstanding reportCustomer satisfiable reportComplaint reportPending service reportAgeing invoice outstanding reportE commerce orders

      • Asst Manager Application Support

        Apr 2019 - Feb 2024

      • System Analyst

        Jun 2014 - Feb 2024

      • Team Leader

        Feb 2013 - Jun 2014

    • Dinshaw's Dairy Foods Pvt Ltd

      Feb 2024 - now
      Business Manager

  • Licenses & Certifications

    • Scrum Master Certified (SMC)

      Scrum Alliance
      Jul 2023