Kyle Rais

Experience

• 

  Cedar Point Resorts

  May 2012 - Aug 2012

  Front Office Supervisor/Rotational Internship - Front Desk, Housekeeping, Night Audit, and PBX

  - Checked in & Checked out guests at the Resort using Opera System- Helped guests with a positive attitude and smile, answered their questions on the phone or in person, and set wake up calls- Managed fellow co-workers at the front desk, handled complaints, and took care of billing issues as a front office supervisor- Closed the day out as a night auditor by printing credit card reports and processing settlement, verifying all payments correctly, organizing & maintaining cash funds, delivering express check-outs, printing new reservation cards, settling guest requests by playing "the game", and taking in all the cash we recieved that day and documenting it - Made sure all guests recieved their room service requests in a timely manner and took guest calls- Cleaned & inspected rooms at the highest standards Show less

• 

  Brody Square Culinary Services

  Sept 2012 - Dec 2013

  Front of House Supervisor

  • Welcomed guests with a smile and delivered outstanding customer service• Oversee all restaurant venues and provide help when needed• Oversee the host stand and help hosts with any guest needs/complaints• Prepped food and cooked food for guests• Managed fellow co-workers, organized & maintained a quality place, and inspected venues- Set up Banquets for groups in our large & small private dining rooms to satisfy guests

• 

  Boyne Highlands Resort

  May 2013 - Aug 2013

  Intern: Front Desk, Bookkeeping, Night Audit, and Shadowing The Reservations & Revenue Manager

  • Checked in & Checked out guests at the resort using The Springer Miller System• Delivered outstanding customer service by creating memorable experiences for the guests, having a passion for the business, taking ownership, and demonstrating personalized service• Established a working fund every shift to maintain cash figures for the front office department & resort• Ran net employee reconciliation reports in a system called squirrel to establish all sales for all banks for the restaurants on property• Closed the day out as a night auditor by settling the locations in RTP, printing out reports for in-house, departures, & vacant rooms while the system is running audit, counting all banks, posting over/shorts, filling out the night deposit, established a working fund for my shift, printing out reports for the morning for breakfasts main dining room & the front desk & housekeeping reports for all properties, verify blind folios to establish each guest departing that day to have the right amount on their folio, and settling all credit cards for lodging & various RTP locations on the site Shift 4• Listened in on reservation calls, observed step by step reservation procedures, shadowed the reservations manager by learning information about all Boyne resort properties/systems, package information, members/owners expectation of selling units, position of marketing for Boyne’s best deals, and analyzed graphs & data on reservation sales & room revenue etc.• Set up room blocks for groups securing them rooms and leaving rooms available for the social rate, adjusted folios by adding in taxes and managing the money to go to the right account, assisted the sales & marketing depts with how to position the property, set hotel rates for the winter season, and looked at the Michigan Pace reports of occupancy percentages, total revenue, ADR, and REVPAR. Show less

• 

  Hyatt Hotels Corporation

  Jan 2014 - Jul 2015

  • Audit the third party charges in the hotel such as Valet Services, Movies, Laundry, Gift Shop and reconcile with front desk• Make files for Event Managers while checking complimentary room nights, commission, rebate, and attrition in contracts• Actualize GSBs and file groups away after awarding Commission and Hyatt Gold Passport Points if applicable• Create PO’s in Birchstreet for Events, Culinary, and Banquet departments• Create up to date diagrams for the month in Revenue and Production for the Events Department• Handle the whole process of booking small meeting spaces by creating contracts, detailing, billing, and following up with the client• Check all billing statements for correct AV rates, banquet charges, and room charges for Event Groups before sending to accounting• Monitor billing accounts and deposit due dates• Correspond with guests to answer inquiries and investigate discrepancies with charges or authorizations for Event Bills• Skilled in Oracle, EMS, EAS, and Passkey• Account Payables to Vendors and Third Party’s• Contacted Vendors to verify Event Supply Payments and Transportation Costs, Third Party’s to go over the commission, and filled out report templates to show the room pickup actual with rates Show less

  • Barista

    Nov 2014 - Jul 2015

  • Event Sales Administrative Assistant

    Jan 2014 - Nov 2014
• 

  Smokey Bones Bar & Fire Grill

  Mar 2014 - Jul 2015

  Server

  • Deliver outstanding customer service to every table/guest(s)• Knowledge of the menu/beverages we sell to offer suggestions and great deals• Proven record of opening and closing the restaurant as a shift captain and checking out co-workers prior to departure• Adept at answering phone calls and processing financial transactions

• 

  123Net

  Aug 2015 - Apr 2018

  Accounting Administrative Assistant

  ● Account Management● Two years billing/AR/AP experience● Handle all Accounts Receivables including ACH payments, credit card payments, and checks● Input invoices in our AP System and put transactions to the G/L● Keep track of paid payables and credit card receipts received● Handle billing disputes, past due accounts, and collections● Update account information, tax exemptions, and answer billing inquires● Upload and send out invoices and run batch of credit card/ACH payments monthly● Handle all administrative duties for the office including ordering, receiving, shipping, organizing meetings and company lunches● Inventory Management● Fill out credit applications and credit references● Accounts Receivable Bank reconciliation in Quickbooks and credit card reconciliation● Handle Universal Service Administrative Company filing for customers under the Schools and Libraries Foundation Show less

• 

  Blue Ribbon Restaurants & Buckeye Barbeque

  Apr 2018 - Sept 2018

  Accounts Payable Analyst

   Handle payables/coding invoices/payouts for 13 locations of the company Chicago, Maryland, and Virginia Entering invoices, manual checks for liquor/beer vendor, and reinhart ACH payments Keep track of credit card chargebacks for Chicago and East Coast Markets and follow up with restaurant managers Sales recording to Corporate on a weekly basis and Royalties/Marketing/credit card fees payouts on a monthly basis to Corporate Accurately import reinhart and Ed Don vendor invoices in accounting software and maintain inventory Efficient in Compeat Maintain Utility Usage bills for Period End and keep a detailed list of costs for each period Analyze data of invoices of vendors and report information to CFO Show less

• 

  Homestead Home Health Care

  Oct 2018 - May 2021

  • Maintains accounting controls by preparing and recommending policies and procedures for the company• Oversee a team of four AP/AR Specialists, handle two properties as the accountant, and handle two properties as a AR/AP Specialist• Leads AP/AR staff meetings weekly, attends meetings with CFO and Controller, end of month financial meetings, and brings up any issues that arise and creates a solution immediately• Weekly Payroll funding and Journal Entries, bank reconciliations, AR aging reports, and open communication with properties to make any necessary adjustments needed to keep financials accurate in the month and make sure all are on the same page• Calculate monthly distributions/management fees/incentives for company per property, prepare payroll analysis, prepare & consolidate monthly P&L analysis, balance sheet, and income statement• Create Journal entries for all internal Payroll adjustments between properties and tie out a financial rent roll for each property• Complete monthly corporate allocations for the company, over $100K allocation of expenses for twenty plus properties and make sure all expenses are allocated accordingly to the appropriate G/L• Keep all financial information confidential and complete biweekly check runs• Prepare and complete month end close, report all revenue/expense analysis to owner, and upload all financials through HTI /MCAP Database• Follow CAPEX procedures with HTI and new owner MCAP in November 2020, depreciation of fixed assets, and accumulated depreciation• Accrual basis accounting system using QuickBooks and Yardi• Helped develop and lead a smooth transition for the company from Quickbooks/HTI Owner to Yardi/MCAP owner Show less

  • Accountant/AR & AP Manager

    Dec 2020 - May 2021

  • Accountant

    Feb 2019 - Dec 2020

  • Accounts Receivable/Accounts Payable Analyst

    Oct 2018 - Feb 2019
• 

  Park West Gallery

  May 2021 - Jul 2021

  Payroll Accountant

  Handle all Accounts Payable for Florida distribution centerWeekly process time sheets and payroll for 50 Florida employeesPerform side projects for controller to help with ship sales, art gallery sales, and commission excel workbooks on art work for artists

• 

  Plante Moran

  Jul 2021 - now

  Accounting Consultant

  Consultant for the real estate industry, investment companies, restaurant industry, out of country Healthcare businesses, non-profit businessesPerform month end close for all clients by maintaining workpapers, creating journal entries, adjusting entries, bank reconciliations, p&l analysis, balance sheet, and budget to variance reportsHelp clients with transition process from QBO to Yardi Breeze and Setup of real estate clients in YardiRecord payroll entries for all clients and keep books up to date daily for sales entries, Accounts Receivable, and Accounts Payable payments Process end of year 1099 submission for client vendors and W2s for client payrollSubmit sales tax form to the state monthlyKnowledgeable with Yardi, Quickbooks desktop, Quickbooks online, NetSuite, Yardi Breeze Show less