Una O'Neill

Experience

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  Event Works

  Apr 2005 - Jul 2009

  Senior Event Manager

  I worked as head event organiser at an extremely busy corporate events company. In this specialist niche company I worked alongside the CEO organising and managing events for our prestigious corporate clients. This positions involved high degree of trust and responsibility as I would be often be solely responsible for ensuring our clients exacting requirements were met. Daily skill set included:- Creating, designing and fulfilling unique events from client specifications and requirements- Looking after a client and their event requirements from the first initial phone call until the event is complete- Being creative coming up with tailor made, fun and adventurous concepts for client events- Booking all aspects related to each event, lighting, staging, visuals, actors, comedians, venues, transport, staff etc.- Coordinating and managing all aspects of each event coming up to and on the day of each event- Budgeting events- Maintaining professional and friendly relationship with all clients- Office administration- Working on new generic event concepts- Personal assistant to company manager Show less

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  Your Pets Best Friend

  Jul 2009 - Aug 2013

  MD/CEO - Professional obidence dog trainer

  In 2009 I was made redundant from Event Works due to the recession in Ireland. I took this opportunity to start a new venture. I had noticed a gap in the market for professional pet services, including dog walking, pet sitting and home boarding. I spent some time working on my website, social media and educating myself in the field as well as getting hands on experience by volunteering in a rescue centre. As time went on and the company grew I recognised that there was a demand for dog trainers. I therefore took the initiative to educate myself in this field to enable myself to expand the services offered by the company. The company became a great success due to my hard work and dedication to a friendly and personable customer service. My marketing approach was fun and friendly through social media, blogs, newspapers and magazine articles. I also looked after all the background day to day running of the company including finance, administration, personnel and customer service. As my company and my professional skills became recognised and acknowledged, I was approached by other leading pet services professionals in Ireland and I worked on a consultant basis with Positive Dog Training doing group dog training classes and helping them when needed in their day care centre. Daily skills set included:- Managing staff- Answering phone calls & emails- Booking appointments- Managing employee diaries- Maintaining clients information & data protection- Customer service- Managing accounts- Sending Invoices- Updating social media, blogs & website- Marketing & advertising- Private one on one training classes- Creating customised training plans and notes- Consultant work for Positive Dog Training- Dog walker- Pet sitter- Home boarding- Pet suitability checks- Introducting and socalising pets- Noticing and informing clients of behaviour changes in their pets- Vet visits- Volunteer charity work with Cats Aid Dublin Show less

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  Battersea Dogs & Cats Home

  Oct 2013 - Aug 2014

  Lost & found assistant

  In Battersea Dogs and Cats Home I work on the Lost and Found reception, I am the first point of contact for customers who phone or walk into Battersea. The customers that I deal with on a daily basis either need to give up their pet , have lost their pet or have found a stray animal. It is essential in this role to provide excellent customer service to people who find themselves in a very difficult, emotional and stressful situation.Working in Lost and Found is an extremely emotive role, which involves the ability to be personable, compassionate, sympathetic and understanding towards the customers. The Lost and Found department is the busiest department within Battersea, it is therefore essential that I work well in a team and that I am happy to have work delegated to me by team mates or that I can delegate work to them when needed. I am constantly on my toes and therefore attention attention to detail and organisation is of the utmost importantceDaily skill set includes:- Quality customer service- Answering phones & emails- Booking appointments- Managing appointment & organising diaries- Customer consultations- Creating customer and animal accounts- Creating assesment reports for other departments- Running reports- Assessing the availability within the home for animal intake- Maintaining the distribution of animals in the home- Processing the departure of animals from the home- Processing donations to the home- Documenting stray dogs and cats- Processing and documenting warden dogs- Maintaining the reception area- Ad-hoc projects for managements Show less

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  Morpeth School

  Aug 2014 - Jul 2015

  Administrative Assistant & Receptionist

  School front receptionist and office administrator.> Managing visitor appointments> Liaising with school visitors> Organising diaries> Customer Service> Answering parent queries face to face> Answering phone calls> Managing internal and external post> Updating databases> CRM systems> Sending text messages> Assisting in maintaining sixth form attendance records> Managing school trip information> Managing school discipline information> Managing after school activities information> Booking meetings and events> Liaising with key school departments> Student first Aider> Assisting with student welfare at lunch breaks> Assisting with the year group class photos> Assisting with the administrative end of student immunisations Show less

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  Morpeth Secondary School

  Jul 2015 - now

  Safeguarding Lead and Behaviour specialist

  Main Duties:> Responds to Child Protection referrals made by adults within the school. This could include speaking to pupils, parents, school staff and outside agencies in order to investigate the referral and to determine appropriate action. > I carry out follow up work relating to Child Protection referrals. This could include direct work with pupils, families and outside agencies involved in supporting the needs identified. > Attend Child Protection and Child In Need meetings. > Conduct individual mentoring for highlighted children. > Developed, set up and run an after school mindfulness group for girls called "Free being me". > Manage the administration supporting Child Protection procedures. This includes gathering feedback, keeping records of individual cases and liaising with external agencies. > I work alongside colleagues within the behaviour team in meeting the needs of identified pupils. This included direct work with individual pupils both inside and outside the classroom as well as small group interventions. > I work with external agencies as part of the Team Around The Child (TAC) model of support. > Assisting in the administration of the Behavior Support Team.> Work alongside Lead Teacher for Behavior and Child Protection as well as the Head of Inclusion. Show less

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  Morpeth School

  Sept 2015 - Jan 2020

  Safeguarding Officer and Social Emotional and Mental Health Teaching Assistant at Morpeth Secondary
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  Morpeth School and Sarah Bonnel

  Jul 2019 - Jan 2020

  Safeguarding Lead for Morpeth School and Sarah Bonnell School for Girls.
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  Central Foundation Girls' School

  Jan 2020 - now

  Deputy Designated Safeguaring Lead