Sumeet Lopes

Experience

• 

  Silverline Technologies

  Oct 1995 - Oct 1997

  Sr. Programmer Analyst

  Silverline is a global BPO and IT Consulting Company providing end-to -end support solutions in:IT Development & Systems Integration, Technical Support, Customer Care, Back-office Shared Services, Market Entry Services, Animation and Media Services.• Worked in the capacity of 15 System Analyst/Programmer using PowerBuilder 5 with Informix database to design and develop Complaint Analysis System (CAS) with GUI based interface to resolve all complaints (quality of transportation, food service, operations and cleanliness) taken from airlines and prepared reports such as problems, solutions, staff requirements, time required.• Partnered with client to generate Management Information System (MIS) reports for equipment, engineering, fuel consumption and material consumption.• Analyzed existing code for Function Point Analysis System (FPAS) which is designed to measure application software functionality based on "end-user" views, minimize client overhead, and provide consistent manpower and cost measurements and wrote stored procedures to increase performance and reduce overhead.• Involved in analysis, documentation and development of Hotel Management System (HMS) which is a product designed to handle all front office activities for clients in the international hotel and catering industry which includes Reception, Reservation, Cashier, House Keeping, Point of Sale etc in PB 4.0 with oracle and Sybase database.• Material Management System (MMS) which covered Menu Master, Waiter Master and Kitchen Orders.• Order Processing Unit System (OPUS), sub- system of an Inventory system to book orders from Customer and generating follow-up reports. Show less

• 

  RedSalsa Technologies

  Nov 1997 - Feb 2001

  Software Consultant

  RedSalsa Technologies, Inc. is an expertise driven consulting firm with a focus on Enterprise Resource Planning (ERP), Enterprise Content Management (ECM) and Application Development services. Served as a client/server consultant responsible for Object Oriented Analysis, Design and Development, N-tiered client/server development and web services.Client: Intel Corporation, Sacramento, CA (Sr. Client/Server Consultant) • Developed Yellow Cover Workaid Application (YCWA) for client which is part of ShowBiz Application and consists of workaids to take care of Document Details, Reviewing Requests, Notifications and System Administration. Client: Bell Atlantic High Speed Solutions, Norfolk, VA (Sr. Client/Server Consultant) • Resolved stability issues in the Email Interface Application (EIA) which is part of Bell Atlantic High Speed Solutions Center (BAHSSC) to provide email functionality within team members for sales process.AON Consulting, Winston Salem, NC (Sr. Client/Server Consultant) • Involved in development and testing of Benefit Administration Outsourcing Services (BAOS) whose objective is to develop a fully web based Employee Benefit Internet Application used by Employees and Customer Service staff all over the country. The purpose of the project was to allow Employees to view Benefit Information and Elections. Fitech Systems, Greensboro, NC (Sr. Programmer/Analyst) • Participated in designing, developing and unit testing of Mortgage Lending System whose objective is to develop a fully integrated on-line system designed to meet the needs of the mortgage banking industry which managed various modules like Marketing, Origination, Processing, Underwriting, Closing, Post-Closing, Contact Maintenance, Correspondent/Lender Maintenance, Security Utilities, NAV Maintenance, Reporting and Tracking, Workflow, Forms Maintenance. Show less

• 

  Amdocs Inc.

  Mar 2001 - Apr 2011

  Sr. SME / Triage Lead

  Amdocs provides software and services for communication, media and entertainment industry. It develops, implements, and manages software and services associated with the business support systems (BSS) and operational support systems (OSS). Its software systems cover the range of revenue management, customer management, service and resource management, digital commerce and service delivery, and information management. Client: AT&T, St. Louis, MO (Triage Lead) Lightspeed is a high profile, multi-billion dollar capital initiative to build an advanced IP-based network to deliver IP-based TV, super high-speed broadband and IP voice services by deploying fiber-to-the-neighborhood and fiber-to-the-premises technologies. • Worked with test planning team on getting scenarios and data management team on data setup for test execution.• Being able to understand and communicate complex testing interdependencies and provide test plans across organizations.• Identifying, tracking, managing and resolving project issues, ensuring that the solution is of acceptable quality by developing options and workarounds.Client: USCC, TELUS, CenturyTel, Rural Cellular Corp (RCC) (Sr. SME) • Led the analysis, design, development and implementation of Customer Service Management (CSM) and Price Plan (PP) application to integrate with Customer Management (CM) and Product Catalog (PC) of Enabler.• Added new functionalities in Customer Service Management (CSM) namely Discount Engine (DE), Customer Hierarchy (CH), IDEN, Bilingual, Hotline Billing Account Number (BAN), Credit Evaluation• Enhanced and Converted CenturyTel base project to cover the Integrated Communication Provider's needs in the area of Customer Care & Billing market to enable medium-sized ICPs to deploy carrier-grade software with minimum enhancements/customizations at a reduced cost.• Integrated Customer Service Management (CSM) in Customer Relationship Management (CRM) Show less

• 

  Wells Fargo

  May 2011 - Jul 2021

  SQA Associate, AVP

  • Managed Agile transformation roadmap with a scrum team of developers, business and test analysts to automate 15 finance and fixed income business processes.• Facilitated high profile project based on Agile philosophy to close product support gap, create a vendor independent BCP platform, and build out the core foundation for supporting all fixed income products (third year of a multi-year program for BondCenter). • Orchestrated SDLC for a very high-profile project to rewrite a robust and scalable platform to securely access data for analytics and dynamic reporting. This application is ranked 3rd with a critical score of 92.5 at the company level of 4037 apps.• Successfully delivered and led the development efforts for a new data model on the firm’s 250,000 ERISA-qualified retirement accounts to create a “Qualified Plan” data entity capable of holding and tracking plan-level parameters such as owner and mailing address.• Extensively engaged with performance teams in Stress Load testing of 12 finance applications ensuring no issues exist when merging databases with a size of 1.25 terabyte or larger.• Collaborated with leaders to generate dashboard that provides test execution status and a defect list for Systems and Enterprise testing. Periodically monitor so the test domain team can utilize it to create / customize their own testing metrics. • Created efficiencies by developing a consolidated report to provide project staffing plan for different Departments. Solely developed tools to estimate cost and man hours for several projects.• Partnered with Test Lead to define Testing Strategy and approach for the project and track changes to the requirements so Test Plans and Scripts can be created appropriately. Show less

• 

  Agile Webware LLC

  Aug 2021 - now

  Co-Founder

  As CFO and co-founder of Agile Webware LLC, I ensure financial sustainability and strategy to support the company’s mission of delivering a creative, enduring branding experience. I drive innovation, managing budgets, investor relations, and compliance to enable strategic growth, while also fostering technology advancements to enhance client impact.

• 

  Centene Corporation

  Jan 2022 - Jun 2024

  Lead Business Solution Consultant

  • Led a team of 11 through SDLC based on Agile methodology for the migration of a complex pricing system benefiting 85,000 providers and 3 million members.• Collaborated with Project Managers, Product Owner, and other stakeholders to plan Sprints and deliverables based on acceptance criteria. Ensured timely and efficient execution of testing phases within project timelines.• Implemented Jira for defect tracking, streamlining the process and reducing reliance on manual methods such as Smartsheet.• Continuously monitor resource utilization and make adjustments to resources and budget based on project progress and changes.• Monitored and reported on team performance metrics, using data to identify areas for improvement and to tailor training programs accordingly. • Generated comprehensive reports on development and testing progress, issues, and results. Maintained detailed documentation of test plans, test cases, and test results for future reference.• Identified potential risks in the development process and closely worked with testing team to develop mitigation strategies to minimize project impacts.• Created timelines and capacity plans to improve resource management clarity.• Facilitated the onboarding of new team members, ensuring smooth integration into Agile practices.• Fostered effective communication and collaboration among cross-functional teams to ensure alignment on development goals, priorities, and outcomes• Developed a proprietary Power Query tool, reducing daily reporting time by 40 minutes during production audits.• Regularly provided detailed reports that improved stakeholder visibility and decision-making. Show less

• 

  Lions Clubs International

  Jul 2024 - now

  Member

  Involved in the lions club organization of chesterfield