Edwin Yang MACS CT

Experience

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  Embassy of the Republic of Korea

  Apr 2013 - Feb 2016

  Administrative Staff
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  Korean Postal Information Centre

  Jul 2016 - Jan 2017

  Web Developer

  • Implemented the front-end of the web-based Android mobile application through consultation with government officials.• Carried out agreed maintenance tasks of the system based on the agreed procedures.• Remained knowledgeable in new standards, technologies, and trends in website development.• Updated system documentation with a high level of attention to detail.• Provided an expert and professional IT advice in updating and implementing an online postal system.

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  The Australian National University

  Jul 2018 - Dec 2020

  Casual Sessional Academic

  • Prepared teaching material and delivered tutorials based on the agreed tutoring directions and procedures.• Assessed students’ assignments based on the agreed marking procedures and provided accurate, expert and professional advice for students’ future performance.• Provided accurate and professional advice in student online forum,• Monitored the progress of students and made adjustments in lesson plans when necessary.• Helped students to gain a deeper understanding of IT principles and concepts. Show less

• 

  GuideXP

  Dec 2019 - Feb 2020

  Frontend Developer

  • Implemented an improved UX and UI design of the GuideXP website with following their work directions, policies and procedures.• Provided expert and professional IT advice in the system structure of the website.• Managed my workload effectively through workload management tool "Trello" to follow the company procedures.

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  ACT Government

  May 2020 - now

  • Engage with the Directorate to broker or advise on current and future ICT services by understanding the requirements for new initiatives and business systems in the context of the broader ACT Government ICT Strategy.• Manage multiple small IT projects or sub-projects, complex work requests, and application lifecycle management. • Manage a small team of ICT Support Officers who coordinate, action and monitor ICT Service Requests and assist them with complex technical issues as they arise. Show less • Provided system support, maintenance, and diagnosis for current business application systems, together with the integration to other business systems and fault escalation processes.• Provided preliminary analysis, advice, and suggestions for improvement of business systems and processes, by creating and maintaining quality management processes, documentation, and procedures.• Provided advice and support for the tactical management of Directorate business systems and application life cycle management across the ICT portfolio by understanding the requirements for new initiatives and business systems.• Managed complex work requests and initiatives according to agreed standards and follow DDTS project reporting procedures, assisting with the co-ordination of Government ICT initiatives and processes.• Wrote and executed database SQL scripts to extract data as required by customers or vendors. Show less

  • Assistant Director, ICT Systems and Business Support

    Dec 2022 - now

  • ICT Services Officer, ICT Systems and Business Support

    Oct 2021 - Dec 2022

  • Service Delivery Officer, ICT Service Desk

    Feb 2021 - Oct 2021

  • Service Desk Trainee, Shared Services

    Nov 2020 - Feb 2021

  • Customer Service Officer, Access Canberra

    May 2020 - Nov 2020