Kelly Murphy

Experience

• 

  Brown & Brown Insurance

  Mar 1994 - Feb 1998

  Senior Customer Service Representative

  Serviced commercial insurance lines accounts and municipalities reporting directly to the Vice President of the company. Cross sell of insurance for potential gaps in coverage. Attended renewal meetings with producers and Vice President along with new business opportunities.

• 

  American Phoenix Insurance

  Feb 1998 - Jul 2000

  Senior Customer Service Representative

  Created and advised on personalized proposals based on individual client insurance and financial goals. Implemented and delivered professional consultations with clients for ongoing service needs and policy change requests and execution. Performed underwriting, rewriting, re-quotes, reinstatements, and cancellations of existing policies and fiduciary support of the insured. Obtained all underwriting information and/or any trailing documentation from the client for accuracy and in protection of the carrier Show less

• 

  Lawrence Real Estate

  Aug 2000 - Oct 2003

  Office Manager

  Performed departmental administrative functions to support broker-of-record, associate brokers, sales team and marketing leads. Managed in-house exclusive sales listings, planned and coordinated open houses and monitored accuracy and timeliness of Multiple Listing Service to ensure brokerage was current for in-house agent access. Prepared contract information, confirmed compliance steps and accuracy of legal documents for successful closing and funds distribution.

• 

  Cartus - Legacy Cendant Mobility

  May 2004 - Sept 2008

  Quality Assurance Specialist

  Worked in the Office of the President. Monitored, compared and reported on actual performance results against corporate-wide goals. Identified potential risks for mitigation, while capitalizing on successful results to create growth opportunities in current and future clients. Elevated to personally manage performance data for a defined number of high value accounts. Prepared detailed quality assurance findings and used data as a baseline for continuous quality improvement. Managed administrative portion of quality assurance including data collection, analysis, and reporting. Show less

• 

  Bethel Public Schools/Rockwell Elementary School

  Sept 2014 - May 2017

  Special Education Paraprofessional

  Worked with special needs students implementing behavior and academic plans, taking and maintaining data, and reporting student information for parent/teacher meetings.

• 

  Cartus

  Jul 2017 - Aug 2018

  Relocation Counselor

  Worked with Cartus’ internal and external resources to market Cartus service products to up-sell existing corporate clients. Collaborated with the brokerage community to facilitate market-leading property sales. Applied market analysis tools to maximize property values to support increased sales prices. Developed marketing strategies and served as strategic solutions partner to key clients. Maintained ongoing dialogue with corporate clients, transferees, brokers, and all relevant stakeholders to expedite sale of relocation homes. Performed multiple administrative functions including real estate market analysis, regular status reports on assigned properties, reviews and execution of legal documents, including third party contracts. Effectively managed marketing information and milestone events. Show less

• 

  Weichert Workforce Mobility

  Sept 2018 - now

  Executive Ambassador Counselor

  Facilitate the logistics of the overall relocation process for C-Suite Level Transfers who have been authorized to receive concierge styled services. Serve as the single point of contact for each milestone of the relocation timeline for highly visible Executive Transferees of Weichert’s major corporate base. Facilitate the highly customized service delivery tailored to accommodate the exclusive needs for executive and family. Reduce the supplier touchpoints for the transferee for streamlined experience and maximum accountability. Prepare cost estimates in concert with client entitlements to ensure spend compliance and executive fulfillment. Prepare regular detailed, statistical reports for senior management and client contacts to ensure high level satisfaction. Show less