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James Carlson, MHA

James Carlson, MHA

Practice Operations

Followers of James Carlson, MHA445 followers
location of James Carlson, MHADurham, North Carolina, United States

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  • Timeline

  • About me

    Quality Analyst at UNC Health

  • Education

    • University of North Carolina at Chapel Hill

      2004 - 2007
      Bachelor's Political Science

    • University of Tennessee, Knoxville

      2002 - 2004

      Activities and Societies: Phi Sigma Theta Honor Society, National Dean's List.

    • University of North Carolina at Chapel Hill

      2021 - 2023
      Master of Healthcare Administration Health/Health Care Administration/Management

  • Experience

    • NC Family Doctor

      Sept 2008 - Dec 2011
      Practice Operations

    • Blue Cross NC

      Jan 2012 - Dec 2015
      Member Experience Analyst

    • UNC Health

      Jan 2016 - now

      • Quality Analyst

        Dec 2023 - now

      • Clinic Operations

        Mar 2019 - Dec 2023

      • Outpatient Operations

        Dec 2016 - Mar 2019

      • Operations Associate

        Jan 2016 - Dec 2016

  • Licenses & Certifications

    • Lean Six Sigma Yellow Belt Certification

      University of North Carolina at Chapel Hill
      May 2022

    • Lean Six Sigma Purple Belt Certification

      UNC Health
      Nov 2024

  • Honors & Awards

    • Awarded to James Carlson, MHA
      High Five Award for Excellence in Customer Service - Oct 2014 For receiving consistent compliments from customers and going above and beyond the normal duties of the job requirement.
    • Awarded to James Carlson, MHA
      Quality Service Award - Aug 2014 Awarded for achieving a 100% quality service score three months in a row.