Jamie Lang

Experience

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  Boy Scouts of America: Ingersoll Scout Reservation

  Jun 2014 - Aug 2016

  Rock Climbing Instructor and Camp Counselor

  • Developed and facilitated Rock Climbing Merit Badge class for Boy Scouts ages 13 to 18.• Provided set up, instruction, and supervision during open climbing hours.• Operated Boy Scout camp outpost and provided instruction for a variety of outdoor activities.• Provided instruction and supervision of late night zip lining activity.• Organized and assembled rock climbing, zip lining, and rappelling equipment daily and completedregular safety checks while maintaining safety and equipment records.• Participated in weekly campfire program for scouts and families while providing customer service upon request.*Worked three consecutive summers Show less

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  Sky Zone Franchise Group

  Oct 2014 - Oct 2015

  Event Host and Event Sales Associate

  • Ran birthday parties for ages 1 to 16.• Passed out pizza, drinks, and cake while interacting with kids and parents to ensure a fun, safeenvironment.• Blew up balloons; set up and cleaned up party rooms.• Kept the kids and parents happy and worry free.• Answered phones and knew all information about the facility in order to satisfy phone-customers’ needs; booked birthday parties over the phone and in person, while offering party upgrades and acting as a sales associate for additional items to improve the kids' and parents' experience. • Checked in birthday party jumpers and insured that unexpired waivers were in our database beforeallowing them to jump. Show less

• 

  University of North Florida

  Apr 2016 - Jan 2020

  • Direct workflow • Provide resolutions to technical projects and issues• Assign incident priorities• Be proactive with management of the volume in the Student Affairs support area • Provide 2nd level support of campus hardware and software• Document computing security procedures and incidents• Act as a secondary liaison between ITS Help Desk and other ITS user support teams • Create & maintain internal manuals and documentation • Assist with Ticketing System workflow• Assist with creation of standard client images to be deployed to campus users Show less • Assist students, faculty, and staff in person or via phone and email with various technical issues andrequests.• Develop knowledge base articles for the use of co-workers in assisting clients in different tasks, such aschanging passwords, setting up email accounts, turning in assignments, or operating the university’swebsite.• Fix software-related issues on student devices, such as laptops, tablets, and gaming consoles.• Traveling onsite to faculty and staff locations, whether it be their office or a classroom emergency, toassist in technical issues and work stoppages.• Operate software used by ITS to employ the ticketing system used to keep track of clients, ongoingtechnical issues, and resolved technical problems. Show less

  • Information Technology Support Technician

    May 2018 - Jan 2020

  • Help Desk Technician

    Apr 2016 - May 2018
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  K2 Services

  Mar 2020 - now

  • Training Manager

    May 2023 - now

  • Help Desk Team Lead

    Aug 2022 - May 2023

  • Training Coordinator

    Jan 2022 - Aug 2022

  • Held Desk Analyst

    Mar 2020 - Jan 2022