Nicole M. James

Experience

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  Dance Boulevard

  Jun 2010 - May 2013

  Receptionist

  Greet and check in all potential students for dance lessons and group classes. Schedule and confirm all student appointments. Process invoices, receipts and other basic accounting duties. Emcee & Assist with all Team Match events & Showcases. Maintain organization for the dance studio. Endless customer service. Managed the front desk. Data Entry, answer phones & assist with janitorial service.

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  Pilates Sante

  Feb 2013 - Sept 2013

  Office Assistant

  Scheduling - Answering client callsDescribing different services and scheduling clients appropriatelyNotifying Physical Therapist of client informationSchedule clients who need assistance with ongoing appointments & follow up with those that aren’t scheduled regularlyManage Ariel’s (owner) cancellations listManage and schedule group classesStudio Organization - Stock updated forms for the studio to run efficientlyFlow Sheets, Communication notes, Payment history and Assessment formsStudio upkeep - cleaningMirrors, windows, dusting, and vacuumRefill cups, tissue, and all cleaning productsBillingManaging payments through Quickbooks and Mindbody softwareMonthly reportsInstructor ProfitsConfirming Instructors Invoices Show less

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  Top Dance Ballroom

  May 2013 - Sept 2013

  Office Manager

  Greet and check in all potential students for dance lessons and group classesSchedule, cancel or rebook all student appointmentsProcess invoices, receipts and other basic accounting dutiesMaintain organization for the dance studioEndless customer service and customer satisfactionManaged the front deskFront end SalesData EntryAnswer phonesAssist with janitorial service

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  Dosa n' Biryani

  May 2013 - Sept 2013

  Bartender

  Check identification of customers to verify age requirements for purchase of alcohol.Collect money for drinks servedMix ingredients, such as liquor, soda, water and bitters to prepare cocktails and other drinksServe and bottled beer or draft beerArrange bottles and glasses to make attractive displays.Clean bars, utensils, bar equipment, work areas and tablesCreate drink recipes.

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  Dance Boulevard

  Sept 2013 - Aug 2015

  Front Operations Sales

  Support the studio operations by supporting staff, planning, organizing, and implementing administrative systems. Engaging with customers in fun and motivating way to keep them excited about dancing. Working in a fast-paced, fun environment. Training and Implementing a Support Sales Role. Creative opportunities to plan, create, and run events. Greet and check in all potential students for dance lessons and group classes. Schedule and confirm all student appointments. Process invoices, receipts and other basic accounting duties. Maintain organization for the dance studio. Endless customer service. Managed the front desk. Data Entry; Answer phones. Assist with janitorial service. Show less

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  Servers On Demand

  Mar 2015 - Mar 2016

  Staffing Coordinator & Bartender

  Servers on Demand is staffing agency that staffs places like Levi Stadium, Ebay, the San Jose Convention Center, VMwars & private events. We train our servers, bartenders, prep cooks, cooks, cashiers & dishwashers for different events in the bay area.

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  Paycation Travel

  Aug 2015 - Feb 2016

  Travel Agent
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  Fairmont Hotels & Resorts

  Jan 2016 - Dec 2017

  Food & Beverage Outlet Supervisor

  At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. As a Full Time Outlet Supervisor, my leadership and passion for guest service has driven outstanding operating results – ensuring the Fairmont hotel is both a preferred dining destination and workplace. •Consistently offer professional, friendly and engaging service •Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed.•Handle guest concerns and react quickly and professionally •Balance operational, administrative and Colleague needs•Conduct regularly scheduled departmental meetings•Assistant in the planning process to Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions •Have full knowledge of all Outlet menus •Follow outlet policies, procedures and service standards •Follow all safety and sanitation policies when handling food and beverage •Other duties as assigned Show less

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  Fairmont San Jose

  Dec 2017 - Mar 2018

  Front Desk Agent

  •Proficiency in English (verbal and written), second language an asset•Previous customer related experience preferred•Previous PMS experience an asset •Computer literate in Microsoft Window applications an asset•Must possess a professional presentation •Strong interpersonal and problem solving abilities•Highly responsible & reliable•Ability to work well under pressure in a fast paced environment•Ability to work cohesively with fellow colleagues as part of a team•Ability to focus attention on guest needs, remaining calm and courteous at all times Show less

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  Mattress Warehouse

  Aug 2018 - Nov 2018

  Assistant Manager
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  Fairfield Inn & Suites

  Nov 2018 - Nov 2020

  Front Desk Agent and Night Auditor
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  Fairfield by Marriott

  Jun 2019 - Nov 2020

  Front Desk Supervisor
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  55+ Community Living

  Nov 2020 - Nov 2021

  Director Lifestyle Coordinator
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  Marriott International

  Dec 2021 - Aug 2022

  Assistant General Manager