Elise Atti

Experience

• 

  Hilton Garden Inn

  Jan 2014 - now

  Developing and maintaining relationships with key strategic partners and clients. Responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Greeting and registering guests, checking guests into and out of the hotel, respond to guest questions and requests, resolve issues in a timely, friendly and efficient manner.

  • Director of Sales

    -

  • Front Desk Agent

    Jan 2014 - now
• 

  Mirbeau Inn & Spa

  - Sept 2016

  Housekeeper

  Ensuring cleanliness of guest suites & providing nightly turndown service

• 

  McDonald's Corporation

  Jun 2011 - Jan 2014

  Crew Member

  Customer Service, Food Preparation

• 

  Linchris Hotel Corporation

  Feb 2017 - Jan 2018

  Administrative Assistant

  Providing support to the CEO, CFO and accounting department of a 32 property portfolio

• 

  Sunnyside Hotels & Vacation Rentals

  Jun 2020 - Feb 2021

  Reservations & Marketing Specialist

  Responding to all inquiries via telephone and email for 4 properties. Auditing internal documents, handling payments and chargebacks. Creating social media content, weekly email blasts and advertisements for the Sunnyside portfolio.

• 

  Highgate

  Feb 2021 - Apr 2022

  Overseeing guest service agents, supervisors and bell staff in day to day operations. Provide high levels of satisfaction with a customized guest experience. Respond to all inquiries and guest requests in a time and efficient manner.

  • Assistant Front Office Manager

    Sept 2021 - Apr 2022

  • Guest Experience Supervisor

    Feb 2021 - Sept 2021
• 

  Hilton

  -

  Carrying out the implementation process of property management systems to Hilton hotels globally. Providing remote and onsite training and hotel support, configure the system, build the system database, and set up hardware and system interfacing during the initial deployment. Perform system issue resolution by collaborating with internal and external support teams to rectify any open tickets.

  • Senior Associate

    Sept 2024 - now

  • Associate - Property Engagement Platform

    - Sept 2024