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Carol Chan

Carol Chan

Manager

Followers of Carol Chan2000 followers
location of Carol ChanSan Francisco, California, United States

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  • Timeline

  • About me

    Creates systems that turn chaos into order. | Operations Project Manager | Visual Merchandising | Passionate API Storyteller | Yoga Sculpt Instructor

  • Education

    • FIDM

      -
      P.A.A Product Development

    • UCLA

      -
      BA Asian-American Studies

  • Experience

    • BCBG Max Azria

      Apr 2005 - Jun 2006
      Manager

      Responsible for achieving monthly sales plan and controlling discretionary spending Drove sales by organizing trunk shows and educating associates on client managementIdentified top five departments of shortage and resolved problem by enforcing stockroom organization guidelines and implementing open & closing procedures

    • Bloomingdale's

      Jun 2006 - Nov 2010
      Merchandise Manager

      Collaborated with vendors to execute trend seminars to drive product knowledge with team.Piloted operational best practices to drive efficiencies on markdowns and marketing signage processes.

    • JC Penney

      Nov 2010 - Mar 2011
      Merchandise Execution Manager

      Trained cross-functioning teams on flow and placement of daily merchandise receipts during management restructuring.Initiated skill assessment processes and developed individual performance objectives challenging direct reports to exceed performance expectations.

    • Gap Inc./ Banana Republic

      Mar 2011 - Nov 2018

      Established effective partnership with cross functioning team to maximize portfolio profitability through inventory management and marketing strategy. Improved clarity and direction in product initiatives through training and skill-based development of store merchandisers.Implemented metrics against quarterly KPI’s for each work center to ensure delivery of annual $20M sales. Promotion to the Senior position based on established ability drive for results, merchandise execution and operational controls. Enhance customer experience through merchandise presentation and creative perspective at a $16M location.Appointed to be the liaison between field and corporate merchant team in providing hindsight on inventory and product cycle.

      • Visual Market Manager (Los Angeles Market)

        Jan 2016 - Nov 2018

      • Senior Merchandise Presentation Manager

        Nov 2012 - Jan 2016

      • Merchandise Presentation Manager

        Mar 2011 - Nov 2012

    • Banana Republic

      Jan 2019 - May 2023

      Launched Home category venture across 6 locations out of 15 in fleet.Collaborated with cross functional partners from inventory management to studio design team to refine and optimize product gap in categories.Developed framework to enhance customer journey through touch points of customer experience, product, and visual merchandising Partnered with learning and development to drive change management across fleet in developing product life cycle curriculum to instill execution consistency across stores.

      • Visual Manager of Banana Republic Specialty West

        May 2020 - May 2023

      • Visual Market Manager (San Francisco Market)

        Jan 2019 - May 2020

    • Old Navy

      Dec 2023 - now
      Regional Visual Manager Northwest

  • Licenses & Certifications