Dylan Dodge

Experience

• 

  Gap Inc./ Banana Republic

  Apr 2010 - Apr 2012

  Sales Associate

  Responsible for customer service and wardrobe consultation, remaining up to date with current product knowledge, as well as remaining in contact with regular clientele about sales and promotions.

• 

  Apple

  Apr 2012 - Aug 2016

  Responsible for troubleshooting hardware and software issues on all Apple devices and accessories, such as Mac computers, iPhone, iPad, iPod, Apple Watch, and Apple TV while addressing customer concerns in person. This also leads to performing hardware repairs on Mac systems and iPhones, all while taking responsibility for sensitive customer and business information. Responsible for managing vision and purpose and assisting the management team create an effective sales team. This included facilitating training for new hires, as well as the training for our Genius and Family Room Specialist teams. This led to developing a training program that is used by both Apple Retail locations in the Ottawa Market. Responsible for troubleshooting software issues on iPhone, iPad, and iPod while addressing customer concerns. Also responsible for training customers on Apple software through in store workshops and One-to-One Program. Responsible for creating an exceptional customer purchase experience at the Apple Retail Store.

  • Genius

    Dec 2013 - Aug 2016

  • Expert

    May 2015 - Feb 2016

  • Family Room Specialist

    Apr 2013 - Dec 2013

  • Specialist

    Apr 2012 - Apr 2013
• 

  Phreesia

  Aug 2016 - Feb 2017

  Client Success Associate

  Responsible for managing approximately a one million dollar book of business, and execute specific initiatives designed to maximize business value for clients.

• 

  Klipfolio

  Feb 2017 - Jul 2018

  Customer Success Guru

  Working with both prospective customers and new customers to educate on, troubleshoot any technical difficulty they are having, as well as address any questions or concerns in regards to the Klipfolio platform. This would be performed through live chat, demo and onboarding calls, as well as group workshops.

• 

  Shopify

  Jul 2018 - now

  • IT Manager

    Aug 2022 - now

  • Senior IT Logistics Specialist

    May 2021 - Aug 2022

  • IT Logistics Specialist

    Nov 2019 - May 2021

  • IT Specialist

    Jul 2018 - Nov 2019