
Shannon N.
Program Coordinator

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About me
Social Services professional with 10+ years’ experience providing counseling, house stabilization, case management, and crises intervention services to adults with mental illnesses and other disabilities.
Education

Highline Community College
-Associate of Arts PsychologyActivities and Societies: Women's Student Organization studied Psychology including courses such as Abnormal Psychology, Adolescent psychology, death & dying. Also studied sociology, child development and counseling

Central Washington University
-Bachelor’s Degree Psychology & Family Studies 3.5Activities and Societies: Women's Student Organization, Vice President-Leadership Award I took courses in psychology, sociology, counseling, developmental psychology, history and child development. I completed two internships, one at a family services agency and the other at a crisis services agency. I was also a crisis line volunteer and completed a 30 hour training course to quaulify as a volunteer.
Experience

Serenity House of Clallam County
Nov 2008 - Dec 2010Program CoordinatorProvided case management, advocacy and individual service planning at a supportive housing program for chronically homeless adults with mental illness and chemical dependencies, including veterans.Supervised Residential Aids and volunteersVisited and monitored the clients living environment to ensure health and safety.Assists client in securing medical care, mental health care, chemical dependency treatment, housing, financial resources and other resources. Performed Intake assessments to identify the psycho-social needs of clients, including psycho social screenings of the clients to determine their level of functioning. Show less

Behavioral Health Resources
Jul 2011 - Dec 2016Mental Health AideProvided case management, counseling, and crisis intervention services to chronically mentally-ill and homeless clients.Key Contributions:Delivered psycho-social skills training to ensure DE-escalation and client safety.Collaborated with clients' housing, chemical dependencies, and medical teams to ensure consistent and thorough support as well as harm-reduction and change process.

MultiCare Health System
Feb 2017 - Nov 2018Mental Health Case Manager/TherapistLed various cases of intensive mental health concerns ranging from all different diagnoses and ages from children to adults. Provided therapeutic counseling to patients with chemical dependencies and other disabilities. Applied crisis intervention approach through advocating clients and providing referrals to community providers.Key Contributions:Increased client's abilities to function more independently by implementing strong support systems.Developed treatment plans by analyzing client’s currents health and psychiatric care needs and connection to community services. Show less

Full Life Care
Nov 2018 - Jun 2021Housing Case Manager-Community Transitions ProgramCase Manager - Community Transitions Program, 2018 to PresentProvide housing stability services to adults and their children with chronic illnesses and disabilities, while liaising between clients and family members/informal support, case manager, medical providers, and housing providers to ensure a successful transition from an institutional setting. Search and locate appropriate housing for clients. Build relationships with local housing authorities and other housing resources to check housing availability, subsidies, and voucher capacity. Prepare weekly and monthly reports to communicate client progress with DSHS/AAA staff.Key Contribution:Prevented loss of affordable housing for clients by providing housing stabilization services. Show less

State of Montana Office of the Public Defender
Jun 2021 - nowCase Manager/Social Worker
Licenses & Certifications

Adult, Infant & Child CPR &First Aid
American Red CrossNov 2014
Honors & Awards
- Awarded to Shannon N.Leadership award Women's Student Organization Jun 1997
Volunteer Experience
Crisis Line volunteer
Issued by Central Washington University
Associated with Shannon N.
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