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Patrick Erese

Patrick Erese

IT Support Specialist

Followers of Patrick Erese197 followers
location of Patrick EreseNorth Melbourne, Victoria, Australia

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  • Timeline

  • About me

    Technical Support Specialist

  • Education

    • Torrens University Australia

      2022 - 2023
      Masters in Information Technology (Advanced) Information Technology

    • Adamson University

      2015 - 2019
      Bachelor of Science - BS Information Technology

    • Zuitt - Coding Bootcamp Philippines

      2021 - 2021
      Full Stack Web Development MERN Tech Stack

  • Experience

    • Ikon Solutions Asia, Inc.

      Jan 2019 - May 2019
      IT Support Specialist

    • USAA

      Mar 2020 - Aug 2020
      Technical Support Specialist

    • Fujitsu

      Aug 2024 - now
      Service Desk Agent

      Providing support to customers, ensuring prompt resolution of Incidents and ServiceRequests, either by resolving them, or through appropriate escalation to a higher levelManaging calls from initiation to resolution, ensuring the customer is kept informed all theway, and ensuring expectations are set and metResponding efficiently to all contacts in accordance with applicable SLA and KPIRecording into the standard service management software, all activities performed as partof the management of all issues or queries worked on, up to and including closure Show less

  • Licenses & Certifications

    • Full Stack Web Development Course

      Zuitt - Coding Bootcamp Philippines
      Sept 2021
      View certificate certificate