Rajeev Ranjan

Experience

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  Wipro Infotech Ltd

  Jun 2004 - Jul 2006

  Server Engineer

  • Implementation and configuration of Windows Server and Client Operating System.• Day to Day Support to end user client, troubleshooting Server & Desktop hardware, Operating System and applications related issues, Network and printer related problems. • Manage EPBAX for intercom• Configuring outlook on user desktop• Daily basis backup and restoration of user file using ARC Server• Manage the compliance, assets and documentation.• Coordination with Vendor.

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  Tech Mahindra

  Aug 2006 - Oct 2013

  Working as Tech Lead of “storage on-call support” and Reclamation Team (All together 30 person), which has various type of trouble shooting on multi flavored OS and vendor coordination for a huge infrastructure consist of all type of storages and Cisco & Brocade switches• Support the design, implementation and sustainment of a very large, geographically diverse 35 Petabyte Storage Area Network and Disk Storage environment. • Manage over 50,000 SAN ports in a diverse SAN environment, including Brocade and, Cisco directors. • Provide operational management, technical maintenance, troubleshooting, and tuning of storage architecture and technologies.• Designing the SAN infrastructure and Storage connectivity.• Planned and deployed SAN, encompassing blueprinting and modeling. Provided 24/7 support and coordinated with third-party vendors to ensure successful implementation.• Develop, implement and support Global Storage Architecture for SAN• Designing and documenting new and existing storage infrastructure.• Collaborate with multiple vendors to solve complex technical issues for customers and provide timely updates to management on status. • Tune storage data and devices, including Operating System parameters, servers, and network components for optimal performance of SAN applications. • Work with system administrators and other technical staff to resolve issues and provide 24x7 support for storage problems Show less • Installing a new Storage array into the environment• Involve into Upgrade the flare code of the storage.• LUN Allocation to the various OS like Solaris, Linux, AIX and windows• Creating Zone using MDS 9500 series Cisco switches.• LUN provisioning in Symmetrix using ECC Console and Symcli• Taking the Backup and restore the VCM Data base of Symmetrix• LUN Management and provision in Clariion using Navisphere 6.0• LUN Management and provision in AMS 2500 using Hitachi Device manager6.1.1• LUN Management and provision in AMS 1000 using Storage Navigator Module 7 (SNM)• LUN Management and provision in USP series using Hitachi Command Suite• • Creating Storage group, host group in Clariion, and Hitachi• Creating zone on Cisco switches using CLI and Fabric Manager.• Backing up of configuration database of Cisco switches regularly.• Have Sound knowledge of Snap View, Mirror View, SAN copy, Time finder, and SRDF, • Having sound knowledge of True copy of Hitachi and HDLM (Hitachi dynamic link manager) Show less • Responsible to monitor the problem through Vantive and solving them remotely. Tracing, analyzing, reporting and escalating the issues. Follow the methods and procedures and guideline provided by the client In order to provide end to end support. Interacting with onsite team and client for incident identification and take ownership of the issues.• The problem ranges from maintaining the backup recovery, server decommission, printing issues, network problems like Citrix issues.• Working on Priority one and Priority two tickets on L2 support. Using remote tools like IBM Director, HP SIM.• Responsible for take care of the entire event generated by the Windows. Using tools like HP Open View, Vantive and BMC Patrol.• Environment: O/S :- Windows Servers, Tools:- HP Open View, Vantive, BMC Patrol and SMT (System Management tool)• Installation and configuration of Network. Show less

  • Technical Lead

    Jul 2010 - Oct 2013

  • Team Lead

    Jan 2008 - Jun 2010

  • System Administrator

    Aug 2006 - Dec 2007
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  HCL Infosystems Ltd

  Nov 2013 - Mar 2015

  Technical Lead

  • Responsible for handling a complete IT team, approximately 20 people of NDPL.• Single point of contact all the escalation, and service delivery.• Responsible for handling the team of Storage and backup and system admin.• Single point of contact for all the escalation.• Provide service in defined SLA and maintaining the SLA of all the calls.• Provide operational training and technical training to team.• Reviewing and analyzing the individual’s performance and overcome their gaps• Participate in Root Cause Analysis reviews• Documenting Existing Infrastructure for transition to new technology.• Planned and deployed SAN, encompassing blueprinting and modeling. Provided 24/7 support and coordinated with third-party vendors to ensure successful implementation.(Onsite Doha – Qatar) (Storage Architect) (May-20014-Aug-20014)• 3 Months project transition on Storage and SAN• Prepare the Run-book for the project and all the documentation.• Direct client handling and meeting their expectation.• Establishing a process to handle storage issue and fixing it.• Designing the SAN infrastructure and Storage connectivity.• Planned and deployed SAN, encompassing blueprinting and modeling. Provided 24/7 support and coordinated with third-party vendors to ensure successful implementation.• Developing Processes and Procedures to comply with ITIL Standards.Conducting BC/DR testing of Architected Solutions and documenting the run book.• Act as an escalation point, diagnose problems with existing storage infrastructure, including storage, switch configuration and storage management device configuration.• Performs necessary storage infrastructure maintenance in accordance with change management policies.• Participate in Root Cause Analysis reviews• Documenting Existing Infrastructure for transition to new technology. Show less

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  CSC - Computer Sciences Corporation

  Apr 2015 - Jun 2018

  Senior Storage Consultant

  • Tested and did POC of new SAN product “Unity” from vendors “EMC” in a lab environment and documented the results• Implemented EMC ViPR SRM Suite for reporting and Business Intelligence• Implemented 10 new Cisco switches in existing infra.• Successfully Implemented 8 Bricks EMC Xtrem-IO in 4 DCs from the scratch• Analyzed the storage environment and make recommendations to make changes in processes and build new artifacts.• Manage all infrastructure planning, management and support activities for areas of responsibility under Storage Platform • Ensure Storage system performance and ensure proper administration of hardware and software components and monitoring of the environment. • Manage Storage administration, capacity planning, tuning, and architecture design for all systems under support• Actively participate in product release cycle (EOM), daily status review call as well as helping team with tactical activities like code evergreen review, design optimization etc. • Lead and present a technical solution (e.g. POC) and the underlying business requirements that drove its development.• Designed and executed multiple migration and Encapsulation project using VPLEX.• Responsible for handling multiple projects from scratch; right from installation of new product in the infrastructure and bring it in production environment with end to end support.• Designing and implementation of data / Storage migration and mobility using VPLEX.• Provided guidance / coaching to team members on various projects / products.• Storage planning and capacity reporting, license management.• Perform documentation of systems, like SAN design, SOP of various activity, process design, upgrade plan, operational history, and patches.• Lead technical meetings that educated customers, potential customers, channel partners, and OEM partners of the advantages of integrating the new Cisco switches into existing environment. Show less

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  NTT DATA Services

  Jul 2018 - Sept 2024

  Delivery Associate Director

  • Handling a project of multiple clients across the globe with 30 member in the team.• Manage relationship and serve as primary contact between Platform Team and Storage Team.• Responsible for resource alignment managing internal teams, taking of their shift roster, maintain the ROTA and shift• Managing and motivating the team members including career development, mentoring and performance management.• Implementing and constant reviewing of process, to ensure the business model is fir for the purpose.• Maximizing the client satisfaction through the successful delivery of projects illustrating the value of the agency and its resources.• Time to time mentoring the team and building the process. Show less

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  Tata Consultancy Services

  Aug 2022 - now

  Service Delivery Manager