Quentel Smith

Experience

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  J Sargeant Reynolds Community College

  Jul 2014 - Jan 2015

  Peer Academic Leader

  • Served as an Enrollment Specialist, delivering essential administrative support and onboarding assistance to bridge the enrollment gap, ensuring a seamless transition into college.• Provided comprehensive onboarding support to both prospective and returning students, providing valuable assistance with applications, FAFSA completion, and course registration.• Fostered enduring client relationships by delivering award-winning customer service, consistently ensuring customer loyalty and satisfaction.• Led a seamless onboarding experience for both prospective and current students through the delivery of comprehensive administrative support via face-to-face, phone, and online channels. Show less

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  J Sargeant Reynolds Community College

  May 2015 - Aug 2015

  Educational Support Specialist

  ● Coordinated with the Testing Center Manager to reduced peak enrollment wait times through process optimization.● Efficiently safeguarded 3,000 student records with 98% accuracy of data integrity & privacy, protecting confidential details for all assessments.● Championed student achievement and academic integrity ensuring student success by providing proctored testing services to prospective and continuing students. ● Functioned as campus connector, bridging students with essential campus and community resources, thereby significantly enhancing their success at Reynolds. Show less

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  J. Sargeant Reynolds Community College

  Jul 2016 - Jan 2017

  Educational Support Specialist

  ● Coordinated with the Testing Center Manager to reduced peak enrollment wait times through process optimization.● Efficiently safeguarded 3,000 student records with 98% accuracy of data integrity & privacy, protecting confidential details for all assessments.● Championed student achievement and academic integrity ensuring student success by providing proctored testing services to prospective and continuing students. ● Functioned as campus connector, bridging students with essential campus and community resources, thereby significantly enhancing their success at Reynolds. Show less

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  Bon Secours Health System

  Jan 2017 - Sept 2017

  Patient Access Scheduler

  Hired to support the growth and expansion of diagnostic and treatment services for high-acuity patients within the Richmond, and Northern Neck region. Served as a key contributor to improved chronic disease management by streamlining care and ensuring timely access to interventions to minimize delays, reducing the risk of disease activity and relapses.• Significantly improved patient access and enhanced the member experience by consistently exceeding weekly productivity targets in inbound phone support, scheduling, and referral management, resulting in faster access to care and a smoother care journey.• Streamlining care for better chronic disease management by strategically managing referral requests and leveraging scheduling ensuring fast-track care and timely interventions for chronic care members, minimizing delays and expediting their path to better health.• Propelled care journeys served as a guiding force in helping members navigate healthcare with confidence through referral management, appointment coordination, and preparation support.• Enhanced patient safety and compliance by establishing a collaborative care network, ensuring adherence to prevention-oriented treatment plans, and cultivating a culture of safety to proactively mitigate risks and prevent adverse event, lower risk of disease activity, monitor disease progression, disease relapses.• Adopted a "Your Health, Our Mission" approach to prioritize patient well-being by ensuring timely interventions and minimizing delays on their path to better health Show less

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  Envera Health

  Oct 2017 - now

  Serve as a gateway to improved after-hours care, enhancing accessibility, and enabling providers to prioritize patient safety fostering a culture that prioritizes the identification and reporting of serious safety events. Play a key role in cultivating strong patient-provider relationships and oversaw the entire patient lifecycle from start to finish. • Serve as a listening ear for members providing empathetic support reducing the likelihood of relapses, and psychiatric hospitalizations, in alignment with Eleanor Health's mission of democratizing mental healthcare.• Successfully reduced clinician burnout by 15% by serving as a centralized support system to enhance clinical efficiency and reduce administrative burden, empowering clinical teams to focus on patient care.• Accelerated recovery and built resilience for individuals with substance use disorders and mental health challenges by championing rapid assessments, eligibility determination, and care pathways fostering long-term recovery.• Enhanced access to care for high-risk members by serving as a trusted advisor and advocate through concierge-level support and expanded network access, resulting in increased member engagement and retention. Show less SCOPE: Promoted in only 8 months of tenure. Brought on board to drive community viability by spearheading care transition initiatives to create a seamless continuum of support for patients identified as emerging risk for the following markets, Virginia, South Carolina, Kentucky. Key Initiatives: • Successfully led the Transition of Care program as a pivotal overseer, through strategic caseload assignments, trend identification, educational support to enhance service levels ensuring adherence to contractual service level agreements.• Successfully led training initiatives that significantly improved medical terminology proficiency for over 100 non-clinical staff and accelerated scheduling proficiency for the Coronary Calcium Campaign, driving significant gains in program success• Monitoring patience adherence to their prescribed care plan to prevent disease progression, ensuring compliance, and unwanted hospitalizations.• Documenting all patient interactions and ensuring care plans are updated to reflect changes in condition. • Assessing eligibility and connecting individuals with relevant community-based wellness initiatives to improve resilience and address all resource gaps.• Drive behavioral change to improve patient understanding of discharge instructions and medications, enabling a return to prior functioning levels equipping patient with the confidence to successfully transition to home, fostering independence resulting in a 20% reduction in readmission rates. Show less Recruited to serve as a strategic partner to reduce clinician burnout and administrative burden for 40 physician practices, allowing them to prioritize patient care. Within two months, emerged as a trusted subject matter expert to enhance agent performance to meet contracted service level agreements, and minimize disruption in patient care plan. Key Initiatives: • Pioneered a comprehensive care model that expands access to both primary and specialty care by connecting patients with top-tier providers, eliminating the hassle of finding the right doctor and improving overall healthcare experiences.• Accelerated patient recovery by implementing comprehensive care solutions focused on appointment management, patient monitoring, medication adherence, and prescription abandonment reducing the trajectory of illness. • Revolutionized the patient intake experience, shifting it from a daunting challenge to thrilling first step towards lifelong wellness partnership.• Pioneered a comprehensive care model that expands access to both primary and specialty care by connecting patients with top-tier providers, eliminating the hassle of finding the right doctor and improving overall healthcare experiences.• Accelerated patient recovery by implementing comprehensive care solutions focused on appointment management, patient monitoring, medication adherence, and prescription abandonment reducing the trajectory of illness . During tenure earned progressive responsibilities by serving as a dynamic coaching resource to reduce agent learning curve and foster a high-performance culture by: • Organizing Role-Playing Exercises • Targeted Training Strategies• Side by Side Support• Call Monitoring• Developing Training Aids• Performing Quality Audits Show less

  • Patient Access Specialist II.

    Sept 2020 - now

  • Patient Access Clinical Educator

    Jul 2018 - Sept 2020

  • Patient Access Coordinator

    Oct 2017 - Jul 2018
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  Quentel Smith Enterprises LLC

  Mar 2018 - May 2020

  Author: Move Your Mountain: How to move through the challenges of life

  It has been said “People die every day. Some die physically. Some die mentally. Some die emotionally”. According the National Institute of Mental Health, it is estimated that approximately 40,000 people successfully take their lives each year. In this book, Quentel sheds light with readers on how to make it through any challenge that life presents before them and how he was able to rise above his darkest moments. In this book, Quentel elevates his reader’s mindset instilling in them a new mindset, and new set of eyes that allows them to rise from being a victim to becoming a victor. Move Your Mountain not only focuses only your mindset but it equips with ways on how you can stand in the midst of your challenge, allows you self-assess yourself allows you to develop your own personal G.P.S on how to handle your challenge, and shares with you on how we can truly re-invent ourselves and tap in a life of purpose. Let Quentel bring out the inner champion in you with his new book “Move Your Mountain”. Show less

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  Overlooked Resumes

  Aug 2024 - now

  Chief Executive Officer

  Overlook Resumes transforms overlooked job seekers into highly sought-after candidates. We specialize in crafting compelling resumes, cover letters, and LinkedIn profiles that land interviews and accelerate career growth.

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  Elevance Health

  Sept 2024 - now

  Community Health Worker