Edwin Santana

Experience

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  Republic Bank

  Jan 2004 - Apr 2006

  Customer Service Representative/Operation Assistant Credit Card/Telemarketing and Sales

  Telemarketing and Sales RepresentativeManagement of credit card and Bank products sales, verification of customer data, promoting expansion of credit, credit card report statements.Operations Assistant Credit CardsVerification of data accuracy of credit card applications, credit checks and customer behaviour to credit level.Customer Service RepresentativeAssistance via telephone for all customers of the bank's online support data, related to bank products, information and management of all banking products, keeping customers informed of statements, promotions, products and services across the board. Show less

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  Hotel Isabel de Segura

  Jun 2006 - Jun 2007

  Waiter - Receptionist

  WaiterWaiter in charge of management, banquet assistant, breakfast organization. RecepcionistReceptionist organizing check in and check outs, providing touristic information to our guest. Formulating hotel pack budgets. Informing and promoting events and managing banquet / event closures.

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  RENFE

  Oct 2007 - Feb 2009

  Train Stewart

  Train crew, responsible on board of the cafeteria, making the journey as pleasant as possible by providing a good sevice to high profile clients on board.

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  Computacenter

  Apr 2010 - Jan 2019

  1st. Analyst

  Receiving chats & emailsInvestigating and solving tickets assigned to your teamTicket quality checksCreating, Reviewing and Updating technical documentationReceiving calls and e-mails regarding IT related issuesCarrying out required troubleshootingAssigning tickets to resolver groupsnvolvement in managing PC Refresh \Project Migrations

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  Competence Call Center

  Jan 2019 - now

  Content Moderator

  Responsible for monitoring social media posts and content and validate accuracy of data displaying on certain platforms.Analyze data, submit feedback of problems and escalate issues as needed.Make decisions as to what course of action needs to be taken to ensure correct information is displayed according to the guidelines, compliance and security measures set in place.Provide and compile reports to assist cross functional operations.Working on improvement of the quality and assurance process. Show less