Adarsh Gummala

Experience

• 

  Tech Mahindra

  Oct 2011 - Jul 2015

  • Spearheaded 2 projects and ensured 100% CSAT & Adherence to SLA and KPIs• Project Transition and Planning: Acted as a transition coordinator, taking over projects, planning DBA activities, and providing comprehensive knowledge transfer to team members.• Team Coordination and Status Reporting: Coordinated with teams to present weekly status updates to customers and ensure timely issue resolution before escalation.• Incident & Problem Management- Performed RCAs and helped remove project bottlenecks. Identified Risks proactively and ensured an up-to-date Knowledge Base of known issues, outliers and risks Show less

  • Project Team Lead

    Dec 2012 - Jul 2015

  • MSSQL DBA

    Oct 2011 - Nov 2012
• 

  DXC Technology

  Jul 2015 - Apr 2019

  Technical Team Lead

  • Team Leadership and Development: Assigned tasks, monitored progress, and provided guidance to foster team development and performance improvement• Process and Resource Optimization: Developed DBA processes & process improvements, allocated resources, and led capacity planning to enhance efficiency and meet business demands• Database Management: Oversaw the design, implementation, and maintenance of MSSQL databases, ensuring optimal performance, security, and scalability. Performed regular database backups, maintenance, and optimization to ensure data integrity and availability• Performance and Tools Evaluation: Monitored database performance, resolved issues, and recommended tools and technologies to improve team efficiency and database operations Show less

• 

  Tata Consultancy Services

  Apr 2019 - now

  • Manage Program Management and IT Delivery Operations within BFSI vertical and ensured 100% Client Satisfaction & Adherence to SLA, KPIs, constraints• Oversee programs utilizing various delivery models such as Fixed Price, T&M, and Outcome-based Delivery• Agile Leadership & Mentorship: Lead and mentor a cross-functional team of 100+ members, championing adoption of agile principles & methodologies & driving continuous improvement with the project teams• Agile Change Leadership: Facilitate agile transformation. Monitor the impact of changes and adjust the strategies as needed to support continuous program success to ensure seamless adoption of innovative methodologies• Continuous Business Process Improvement: Proactively champion the implementation of industry best practices & drive process enhancements within the agile framework• Metrics Development: Spearhead the development of key performance metrics in alignment with stakeholder goals, ensuring a clear benchmark for success• Stakeholder Collaboration: Build robust relationships with stakeholders through transparent communication, managing expectations, & delivering regular project updates• Financial Stewardship: Diligently oversee the program’s financial health, ensuring meticulous management and reporting of the budget at the program level• Resource Management & Upskilling: Optimize resource allocation. Identify training needs and facilitate learning opportunities for the team by partnering with Scrum Masters & Agile Coaches• Risk Management & Mitigation: Continuously assess and manage dependencies and interfaces between projects. Leverage Risk Assessment Matrix to proactively identify risks & their impact and communicate identified risks to relevant stakeholders well-in-advance to mitigate the same• Chair regular governance meetings to review progress, resolve issues, and ensure continued alignment with business goals• Contextual Master, Talent Development Leader and HR SPOC for the US-East segment Show less

  • Program Manager

    Mar 2022 - now

  • Assistant Consultant

    Apr 2019 - Apr 2022