Jeevanti Mathur

Experience

• 

  American Express

  Aug 2007 - Nov 2009

  Disputes Analyst

  Resolution of disputes raised by overseas card members, charge backs and reconciliation.• Handling Overseas Card member queries and disputes pertaining to merchant billing and Charge backs.• Handling Reconciliation queries for Acquirer portfolio.• Effectively managed Retrieval Request, First Charge backs and Final charge backs portfolios• Handled chargeback queries for JCB cards single-handedly, and created a process chart for the entire team.• Interacting and building excellent business relationships with Merchant Establishment.• Sending GFA’s and sending cases for arbitration in case not resolved at final charge back stage.• Training and mentoring of new joinees.• Created Desk-Instructions for Acquirer portfolio to ensure better understanding and smooth functioning of the process.• Downloading Retrieval Requests and charge backs from Opsnet.• Handled escalations. Show less

• 

  FIS

  Oct 2011 - Jan 2019

  Training Specialist
• 

  American Express

  Jan 2019 - now

  Team Lead