Ronryan Teaño

Experience

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  Thomson Reuters

  Apr 2010 - Apr 2013

  Client Operation Analyst

  Corporate Service Business has been sold to NASDAQ

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  Nasdaq

  Apr 2013 - Aug 2018

  Client Operation Analyst

  The service has been sold to Notified former Intrado which is rebranded WestThe Client Operations role is to develop a relationship with the client in which the client views you as an extension of their Investor Relations department. The Client Operation Analyst determines what actions are necessary, and coordinates the activities required to solve the clients' issues, requests and concerns. To the client, they act as a conduit among various internal Thomson Reuters groups.Responsibilities:• Communicate directly with clients via phone and email regarding client questions and requests• Maintain and update HTML content for hosted websites• Responsible for ensuring 100% Client retention• Provide support to global Client Operations team• Successfully supports Product Specialist accounts and Intro Pack accounts by responding in a timely manner to all client questions and concerns, multitasking, and providing complete follow through on all requests.• Learn and service new features as they are developed and released• Act as customer advocate for product function, quality, and usability• Maintain accurate and up to date client data• Assist with webcast coverage during each quarterly earnings cycle• Complete proactive activities for client base• Act as a lead generator for upgrading/up-selling new features or products. (2010 - Present) Show less

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  Notified

  Aug 2018 - now

  IR Support Specialist

  Serve as the subject matter expert for all Notified’s web hosting products, responding to a wide variety of inquiries. •Build a lasting relationship with the clients through regular client dialogue, to understand each client's individual needs and workflow, and to provide a specialized consultative service. •Oversee the functionality of the website, monitor performance and analytics, and facilitate hosting and server management. •Create/Edit appropriate website content aligned with Notified’s strategy and as client requested. •Conduct content audits to keep apprised of the Investor Relations industry regulations and submit website recommendations to each client annually. •Scope out redesign and set milestones to keep the project on track from both a timeline and budgetary perspective. •Collaborate with internal teams including but not limited to designers, developers, QA, sales account managers, product development and client service specialists. •Liaise with the internal team and oversee redesign from content gathering to website launch. •Respond to posting requests, product functionality, technical questions, and industry best practices consultation. •Facilitate quarterly and annual conferences for each client. •Document and track client interaction within Notified’s CRM system. Show less