Delia Vazquez

Experience

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  Fantasia Animacion

  Mar 2004 - Dec 2004

  Entertainment Manager
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  Droguería Vázquez

  Nov 2004 - May 2009

  Entrepreneur
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  HOTELES JALE

  Jun 2009 - Dec 2011

  Front Office Agent

  • Maintaining an excellent level of customer service at all times.• Checking customers in and out.• Preparing and sending reports to management.• Interacting with clients from all over the world resolving their concerns.• Restaurant reservations, cancellations and amendments.• Hotel reservations and confirmations.• Assisting residents with police reports if items are lost or stolen.• Police reports and gathering all identification for processing.• Hotel billing ,filling and administration Show less

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  WDS, A Xerox Company

  Sept 2012 - Jul 2014

  Google Technical Support Advisor

  • Providing full customer support via multiple touch points (e.g. calls, chats, email).• Nominated “incentive champion” by my co-workers.• Accurately logging customer and product information into CRM systems.• Developing skills and knowledge through effective use of systems.• Sharing any knowledge gained with the team.• Using analytical skills within solving problems.• Resolving any customer issues in an efficient manner.

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  TripAdvisor Vacation Rentals

  Jul 2014 - Jan 2016

  Trilingual Customer Service

  • Handling inbounds/outbound calls from customers in English, Spanish and French.• Reporting bugs through Jira cases to the IT department. • Dealing with Telesales calls to ensure the conversion of the Reservations line.• Working to and meeting all scheduled adherence goals set by TripAdvisor.• Providing expert advice and accurate information to customers regarding the website features, bookings and cancellations.

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  TripAdvisor

  Jan 2016 - May 2018

  Sales and Customer Service Representative

  • Dealing with CRD cases• Leading the Spanish, French and English Reservations Line. Achieving the conversion targets.• Dealing directly with Holiday Makers and Home Owners via e-mail and phone providing expert advice and accurate information • Social Media

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  Enterprise Rent-A-Car

  Jun 2018 - Jul 2018

  Customer Service Representative

  • Greet customers and answer phone calls in a professional manner on a daily basis.• Opening contracts, selling additional insurance coverage and accessories.• Update inventory to indicate vehicles are in use or undergoing maintenance.• Checking mileage and inspecting for damage when vehicles are returned.• Assist international clients in English, Spanish and French.• Process online, phone and walk-in reservations.• Communicated detailed contracts, rental policies and procedures. Show less

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  Circular

  Jun 2021 - Jul 2022

  IT Talent Advocate/ Recruiter

  • Analyze candidate profiles and connect them with the best companies• Identify problems in the marketplace• Improve operational workflows, ATM, Templates• Screening • Onboardings• Duplicate the number of candidates• Manage a high volume of profiles

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  All European Careers

  Aug 2022 - now

  Business Unit Manager at All European Careers

  All European Careers (part of the AEC group) help you hire talent on a permanent, project-based, or contract basis.The cornerstone of our service is providing tailor-made work, as part of a close partnership with our customers and candidates.Over the past decade, we have built out a network of local offices (Spain, Belgium, The Netherlands, Portugal, and Italy) and European partnerships, specializing in finding the best Java talent across Europe and connecting them to enterprises of any size or scale.The main tasks are:• Build Talent Pool• Source candidates through direct approaches such as general and specialized job boards• Selection of candidates (screening) and filtering• Conduct phone and face-to-face interviews• Provide Feedback to candidates• Coaching candidates before client interviews• Negotiations and offers• Follow up on the candidates during their onboarding Show less