Neelam Kaur

Experience

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  London City Airport

  Mar 2006 - May 2006

  Marketing Researcher - Work Placement

  - Finding ways to advertise for the new website - Organising new businesses to promote the new website

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  Pitney Bowes

  Jun 2007 - Oct 2007

  New Axquisitions Sales Person

  - Selling Franking Machines to small and large businesses - Providing excellent customer service over the phone - Researching set targets- Meeting clients and looking for new business

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  Travelsoon

  Jan 2008 - Aug 2008

  Travel/Reservations Consultant

  - Tailor making holidays all over Europe - mostly using View Data- Booking flights, hotels, tours, car hire, insurance and other ancillaries - Working to high sales targets, achieving these by ensuring a high level of enquiries are converted to sales- Using product knowledge and personal travel experience to encourage customers to book and working to deadlines in a high pressured environment

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  ICM

  Sept 2008 - Jul 2010

  Front of House Corporate Receptionist

  - Meet & Greet Clients and provide access passes - Communicating courteously with customers by telephone, email and post - Handling customer complaints and any major incidents, such as a security issue- Coordinating meeting arrangements and working alongside major international companies and banks i.e. bank of New York, Socitete General and State Street - Using a variety of IT computer packages including Word, Excel, Outlook and PowerPoint and C'Cure System- Responsible for maintaining stationery stocks and keeping stored stationery, also maintaining petty cash and following routine administrative procedures. Show less

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  Radisson Blu Edwardian, London

  Jul 2010 - Sept 2013

  - Providing information for London Hotels and surrounding locations - Providing excellent customer service - Taking care of large groups staying at the hotels - Good knowledge of Fidelio and Opera {PMS system} - Accurately file all correspondent relating to all reservations and enquires - Ensuring all emails, confirmations are responded to within 24 hours of receipt - Meeting and greeting clients - Recommending and suggesting itineraries, tailoring them to match each client individual- Working a as team in order to sell and increase room nights are sold Show less

  • Central Group and London Meetings Sales Coordinator

    Jun 2012 - Sept 2013

  • Reservations - Sales Agent

    Jul 2010 - Jun 2012
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  Edwardian Hotels London

  Oct 2013 - May 2017

  Groups & London Meetings Sales Executive

  Actively converting event enquiries into confirmed sales, developing future and repeat business and contributing to the profitability to the company by generating revenue through our 11 London located hotels, Pro-actively identify customer needs and provide solutions to match them.• Completing administrational duties such as handling telephone, face to face & email enquires • Sell and promote the facilities in order to optimise revenue• Communication with all departments in order to meet clients needs• Deliver outstanding customer service and handle telephone enquiries in accordance with set criteria. Show less

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  Starhotels

  May 2017 - Sept 2020

  Cluster Event sales manager

  • Managing all three London based Hotels • Handling all Group, Event and residential conference enquiries, quoting hotel information, rates and availability both verbally to clients and in writing within 24 hours as per agreed guidelines• Administration of all MICE and catering business with close liaison and with client, rooms, sales, reservations departments. • Strategically looking at potential business opportunities and proactively source and engage in securing new business. A keen eye for maximizing revenue while maintaining excellent customer service standards is essential. To work with an entrepreneurial mind-set.• Assist the Director of Business Development to maximize conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy• Event strategies to meet and exceed all sales and KPI goals• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively• Coordinate support services with preferred vendors (flowers, entertainment, rental, A/V, etc.) to provide complete client satisfaction.• To negotiate and organize client non-residential events following the MICE Conversion SOP’s to ensure consistency and quality is provided at all times (40%)• Generating a definitive sales and marketing plan to achieve departmental revenue goals Show less

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  Hallmark Care Homes

  Apr 2021 - Dec 2021

  Customer Relationship Management Manager

  Management Supporting, empowering and coaching the team to deliver a positive customer experienceLeading on sales training to ensure that all team members have correct skills to understand the Hallmark sales processBuilding positive relationships by regular communication with residents, relatives and external stakeholders.SalesMeeting the revenue targets as set out in the budget with a strong focus on the private pay market.Effectively tracking each enquiry from initial enquiry through to the final decisionMaintaining the lead management system (Sherpa) Building a trusting and positive relationship with enquirers Understanding their needs and concernsOvercoming and answering objectionsThoroughly and properly understanding the Hallmark productEnsuring that show suite(s) are well maintainedHolding weekly meetings with the General Manager to review sales and marketing activity against agreed KPI’sEnsuring all reporting internally and externally is completed accurately and on timeSupporting the Move in Process, ensuring that the resident experience is positiveEnsuring that all required moving-in documentation and finances are completed prior to admission.Occupancy/BudgetWorking with and supporting the management team in the home to ensure that occupancy and revenue targets are metBeing instrumental in the development of the community’s sales and marketing planMarketingOrganising a networking programme to drive lead generationWorking with the management team to drive local PR opportunitiesOrganising events for prospective customers designed to advance the sales. Show less

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  Westgate Healthcare

  Jan 2022 - Mar 2022

  Customer Relationship Management Specialist
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  Regus Epping High Street

  Feb 2022 - May 2022

  Community Sales Manager
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  Sony Interactive Entertainment

  May 2022 - now

  Account Relationship Manager