Cedric Mboumi

Experience

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  Accenture

  Nov 2009 - Jan 2012

  SAP System Analyst

  Client/Process: TOTAL Oil Company / SAP Support • Providing technical support on SAP system for French speaking users• Interacting with client for requirement gathering and reporting• Analyzing and translating tickets request, then providing solution• Preparing test scenarios and working with the testing team • Working with the development team to get the bugs fixed

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  Aditya Birla Minacs

  Nov 2010 - Nov 2011

  IT technical support

  Networking and System Troubleshooting,MAC, Microsoft, Linux

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  Convergys

  Apr 2012 - May 2014

  Lead Business Research Analyst

  Business Process Outsourced frpm the client : Dun & Bradstreet Canada. Process Tasks: - Client accounts management- Business Information Research and update- Business financial statement analysys for credit rating assessment based on defined metric. Awarded twice for outstanding Performance (KPI: AHT, Client Satisfaction...)

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  ITC Infotech

  May 2013 - Aug 2014

  IT Consultant

  Services desk Analyst / Team leadClient/Process: Fairmont International Hotel, Canada / Helpdesk • Providing first line technical support on applications and infrastructure • Handling incident, problem and change request using HPSM tool• Maintaining Windows Server 2008 and Exchange Server 2010• Managing users and computer account, and security groups access • Troubleshooting enterprise networks and systems issues• Ensuring Service Level Agreement are met and adhered to.• Handling recruitment and training new staff. Achievement: Awarded Once Best Consultant of the month Show less

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  Veotys Solutions & Services

  Jan 2014 - Nov 2017

  SAP Sales and Account Manager

  Développer et améliorer la position commerciale de l'entreprise 1. Définir les objectifs stratégiques de développement sur long terme2. Assister la direction à construire et maintenir la relation clientèle3. Identifier les opportunités d’affaires4. Prospecter de potentiels nouveaux clients5. Négocier et clôturer les offres d’affaires6. Participer à la facturation des services/solutions7. Maintenir une bonne connaissance du marché et des services/solutions fournir par l’entreprise8. Identifier et développer de nouveaux services9. Travailler avec l’équipe technique et autres collègues pour satisfaire le besoins des clients10. Présenter et gérer les besoins de formation du staff Show less

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  CBOX TECHNOLOGY

  May 2016 - Oct 2017

  Sales And Marketing Representative, Africa

  1. Invest the necessary resources and engage efforts to advertise, market, promote, demonstrate, offer to sell and sell the company products to customers in Africa2. Develop and implement strategic marketing plans, sales plans and forecasts to achieve PRINCIPAL’s objectives for products and services3. Oversee and evaluate market research and adjusts marketing strategy to meet changing market and competitive conditions.4. Represent the PRINCIPAL at trade association meetings to promote product. Meets with key Customers, assisting sales representative with maintaining relationships and negotiating and closing deals.5. Review and analyze sales performances against programs, quotes and plans to determine effectiveness. Show less

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  Groupe BGFIBank

  Nov 2017 - Apr 2018

  Product Manager

  - Taking responsibility for the creation, development and marketing of the Bank digital products;- Analyzing Market and competitors and providing report analysis ;- Contributing towards product strategy and vision;- Interacting regularly with all stakeholders, including product developers, marketing, customer service, finance and company heads;- Collecting, analysing and responding to user feedback;- Planning new features and changes to product;- Create timelines and roadmaps for developing the product;- Implementing or supporting marketing campaigns; Show less

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  Tecnotree Corporation

  May 2018 - Feb 2023

  Senior Technical Support Engineer

  Supporting and Maintaining the Billing/CLM Eco-System of a leading Telecom industry player in Africa.Operational day to day task- Handling internal client request- Analyzing system issues and providing solution- Extracting and presenting KPI report to stakeholders- Monitoring systems processes, resources and alerts then taking proper action Technical day to day activity- Linux OS Administration - Bash Scripting- Oracle DB, Mango DB developement- Telecom CLM and Billing application support Show less

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  Self-employed

  Feb 2023 - Jul 2023

  Sales And Marketing Specialist

  Promoting and Saling IT solutions