Jeff Esguerra, PMP,PMI-ACP,CSM

Experience

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  Nortel Networks

  Jan 1979 - Jan 2000

  Managed new product introduction and market readiness of System Management S/W and Digital Phone products into 14 countries of Asia Pacific. Regularly traveling between the regional Nortel offices in Singapore, Hong Kong, Sydney and Tokyo.- Contributed over $26M in incremental revenues for Asia Pacific through the on time introduction of 4 Software and 5 Hardware new products in 1999- Increased the on time delivery of all Meridian 1 PBX products from 30% to 85% from North America to regional customers in Asia Pacific in 6 months- Improved market readiness and product introduction cycle in Asia Pacific by 50% (from once a year to every 6 months) Show less Short term Expat assignment working in the Nortel Networks Tokyo, Japan office- Managed 5 local Japanese Technical Support-CTAS Engineers and over $2M Budget providing 24 hour support to 3 major Japanese Distributors (NTT) and 15 Global Accounts (Microsoft, Dell, Bloomberg, Goldman Sachs, etc...) with corporate offices in Japan- Reduced open trouble tickets (CSR's) backlog by 25% in the first 2 months- Saved $50K by reducing staff by one engineer in the first 2 months via operational efficiencies- Improved product delivery from North America into Japan by 50% (1 week down to 3 days)- Completed Y2K Plan and achieved successful execution with the Global Nortel Y2K Team after being assigned 2 years late and with only 4 months to the Y2K event- Received the Nortel President Award and $10K for success achieved in Japan in less than a year Show less

  • Product Line Manager (PLM) Asia Pacific System Management

    Jan 1998 - Jan 2000

  • Field Service-Customer Support Manager Japan

    Jan 1998 - Jan 1999

  • Global Product Line Manager (PLM) and Project Manager (Digital Phone Products)

    Jan 1992 - Jan 1998

  • Quality Technician, Quality Engineer, Quality NPI Engineer, Quality Supervisor, Quality Manager

    Jan 1979 - Jan 1992
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  Cisco

  Oct 2000 - Aug 2011

  Senior Program Manager

  Program Manager IP Phone/Endpoints specializing in Cisco and OEM/ODM/JDM Development Partner engagements/projects (Cius Tablet/Cisco Android Phones Application Store, Cisco-7985 IP Video Phone, Cisco-7936,7937 IP Conference Phones, Analog Terminal Adapter-ATA, Cisco-7905 IP phones)- Managed R&D Budgets of $300K-$12M - Cross Functional global team leader with Marketing, Finance, Legal, Development, User Interface (UI), Test, Documentation, Localization, Regulatory-Compliance, Manufacturing, Alpha-Internal Trial, Field-Beta Trial, Training, Service-Support-TAC and Suppliers (OEM/ODM)- Prime Program Manager Contact between Cisco and the 3'rd Party Development partners (including Polycom in California, Tandberg in Norway, Siemens in Germany, Open Peak in Boca Raton, Askey-Asus in Taiwan, PartnerPedia in Canada))- Received Business Unit (BU) Quality Award for the Cisco IP Video Phone Camera with joint development partner Askey-Asus for the product being delivered on time and with Zero S1-S3 defects- Volunteered and was 1 of 15 On-Site Cisco RTP Campus ISO-9001 Internal Auditors conducting internal audits on various groups to assist them in External Audit readiness and ISO-9001 re-certification. Show less

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  The Olde English Tea Room and Gift Shoppe

  Mar 2012 - Dec 2016

  Business Owner

  Specialty Tea Room and restaurant in downtown historic Wake Forest serving over 55 different loose leaf teas, hot dishes, sandwiches, soups, salads and baked goods in two 35 person dining rooms. Dining rooms are formally decorated with crystal chandeliers, wall paper, artwork, fireplaces and with formal table linens, fine china and fresh flowers. Hats, gloves and necklaces are provided for our guests use during their visit. High Afternoon Tea is our specialty and we catered to Bridal and Children's parties which also include Miss Manners and Madd Hatter tea parties.Closed permanently on the last day of operation Friday December 23, 2016. It was a great 4 years 10 months for us (my wife Allison who ran it alone the last 3 years and Judy Wishart who ran it prior to us, since 1996 for a Total 20 year run). All the best to our former employees, customers and the Wake Forest community! Show less

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  Sensus

  Jul 2013 - Jun 2019

  Senior Manager Project Management & Operations

  Senior Manager of Project Management & Operations for the Global Software and Analytics Development group at Sensus (a division of Xylem Inc).Directly reporting to the VP of Global Software and Analytics, and supporting 2 Sr. Directors, 5 Senior Managers and the 110+ software engineers in the group. Launching 2 major software releases and 4 maintenance releases per year to global utility (water, gas & electric) companies.Sensus is a leading clean technology solutions company offering smart meters, communication systems, software and services for the electric, gas, and water industries. Sensus technology helps utilities drive operational efficiency and customer engagement with applications that include advanced meter reading, data acquisition, demand response, distribution automation, home area networking and outdoor lighting control. Customers worldwide trust the innovation, quality and reliability of Sensus solutions for the intelligent use and conservation of energy and water.Our company is rooted in over 100 years of experience in utility (water, gas and electric) management. Show less

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  Global Development Company-USA LLC

  Aug 2020 - now

  International Project Director

  Working to develop Mining and Trade of Mineral (mainly gold) activities in the following African countries: Kenya, Uganda, Tanzania, Zambia, Democratic Republic of the Congo and Ghana. The company will also be working with the local communities and leaders where we are mining in Africa, in the construction of infrastructure/roads, houses, clinics, schools, farms, churches and developing sustainable work activities to bring the locals out of poverty.