Shovan Chowdhury

Experience

• 

  US-Bangla Airlines Ltd.

  Dec 2014 - Nov 2022

  • Functioning as a Representative of the Company in KLIA- Malaysia. • Monitoring & Leading Daily Flight Operation Team (Check-in counter, Boarding Gate, Loading-Offloading Of Baggage and Cargo) • Managing Flight Disruption (Delay and Cancellation). • Maintaining strong communication and creating a network among Ground Handling Agents, Travel Agencies, Immigration, Airport Authorities, and all other Stakeholders. • Ensuring OTP and Making Decisions through the company's KPI. • Recipient of Best Foreign Station Award. 2022 Show less • Meet and Greet all customers with smiling faces.• Check- in passengers & issuing boarding pass. • Managing and Controlling the Boarding Gate. • Answering queries of passengers by email, phone, and in person. • Providing excellent customer service to all Frequent Flyers, VIP, CIP & MAAS.• Issuing Tickets & Excess Baggage Charges.• Making Load and Trim of Dash8 Q400 and Boeing 737-800.• Promoted from Jr. Executive> Executive> Sr. Executive > Assistant Manager. Show less

  • Station Manager (Customer Service)

    Oct 2017 - Nov 2022

  • Customer Service Representative

    Dec 2014 - Oct 2017
• 

  Swissport

  Mar 2023 - Jun 2023

  Passenger Service Agent
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  Reliance Home Comfort

  May 2023 - Feb 2024

  Accounts Receivable Agent
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  RBC

  Feb 2024 - Jan 2025

  Client Service Representative- Forex

  *Providing a high level of client service by ensuring the accuracy and timeliness of responses while managing related risks and ensuring all inquiries are processed per Service Level Standards. * Book the Wire Transfer and account Transfer for the Foreign Currency Account Holder, following the international SWIFT and Intermediary Banking System. *Using Multiple Systems like Synergy, RIBS, and FCA. Provide feedback on client inquiries, identifying trends, and logging issues to assist in monitoring client satisfaction levels. * Assist in implementing strategies to improve the client service experience. Show less