Duaa Farah

Experience

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  The Ministry of Humanitarian Affairs

  Oct 2011 - Oct 2012

  IT Support Specialist
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  National Telecommunication Corporation (NTC) Sudan

  Aug 2013 - Sept 2013

  Technical Engineer '​ Monitoring & Control'
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  Vision Valley

  Nov 2013 - Dec 2013

  IP Network Engineer
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  Vision Valley

  Jun 2014 - Sept 2014

  IP Network Engineer

  Areas of expertise :My role was creating scenarios for networks protocols and applying security plans, Design, analyzing and enhancing the network performance . and then trying to troubleshoot problems and suggest solutions.At the ccna and ccnp level .

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  AlMughtaribeen University

  Aug 2017 - Sept 2017

  Network Engineer
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  MAXNET WIRELESS BROADBAND

  Sept 2017 - Oct 2017

  IP Network Engineer
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  Mazin Developed Projects Co. Ltd

  Apr 2018 - Jul 2018

  IT Support Engineer

  It was my responsibilities : Identify the need and optimal recommendation for network structure . Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards . Configure routing and switching equipment. Configured and installed Windows Server 2016 and wireless controllers. Maintained all network documentation for hardware configuration and licensing.During the tenure of my work I trained as a Front End Developer using :  Front End Web technologies (Javascript, JQuery, HTML5, CSS3, Bootstrap). Good knowledge and understanding of Bitbucket and Atlassian JIRA platform . Show less

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  Self-employed

  Oct 2018 - Nov 2019

  IT Specialist
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  Update Technology

  Nov 2019 - now

  IT/Network Admin Engineer

  Experience managing technical teams and leading IT projects. Areas of expertise in Project management, ERP System, CRM, IT task management, Network Operations, Firewall management, and Troubleshooting across various platforms.My Tasks:- Install, configure, maintain and optimize server hardware, software, and network configuration.- Remote and in-house technical support.- Network Operations & Troubleshooting:- Manage and troubleshoot LAN environments using Cisco switches.- Maintain and optimize network performance, including monitoring and analyzing network traffic.- Systems testing and reporting the bugs for developer.- Designing reports using Crystal Reports .- Plan, organize, direct, control and evaluate the daily operations.- Overseeing entire Operations team, daily and routine tasks, such as workload scheduling,creating data back-ups, and other regular maintenance activities.- Documents any problems and takes appropriate steps to ensure issues do not reoccur.- Communicates with customers to solve their problems.- Monitors performance and takes appropriate steps to coordinate, support or resolve.- Ensure that the services provided to customers are continuously available and performing atthe best performance levels.- Generating reports as per customers' requirements. - Bugs solving and reporting.- Follow up with the support team and developer in case of reporting a system bug ormaintenance.- Resolving customers’ inquiries.- Manage projects, as per implementation plan. Show less

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  Mossé Cyber Security Institute

  Jun 2020 - Jun 2021

  Remote internship program