Cecon Pattnaik

Experience

• 

  Wipro

  Aug 2003 - now

  Program Manager

  Managing offshore and onsite customer relationship as single POC and engaging in governance meetings with themEnsuring proper co-ordination between offshore & onshore team for smooth delivery of projects, meeting customer expectation, mitigating risks and avoiding escalations Translating requirements for critical projects for effort estimation and costing, in order to achieve optimal OMBe actively involved in WO / SOW / RLS preparation, review, discussion, tracking and contract creation Ensuring adequate governance in place for Defect Management, Release Management & Change Management Publishing and taking ownership of all metrics and submit reports (MSA SLA, WSR, 4EC)Liaison with TA/HR team for resource fulfillment and tracking resource onboarding & logisticsPlanning for resource RU/RD/Billing allocation %Initiating MAC for approvals, BTG verification and InvoicingAdhering to Wipro & Philips quality & audit processes Being involved in BCP activities during crisis situations (Ex. Chennai floods)Engaging with third party vendors for licensing and delivery Show less