Gabrielle Lucio

Experience

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  Banco Safra

  Mar 2012 - May 2013

  Loan Formalization Analyst

  Reporting to the Formalization Supervisor• Document analysis and contract elaboration;• Alteration of documents when the lease is discharged;• Administration of claims processes;• Direct interface with DETRAN and dealers for documents and information checks.

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  Escritório de Arbitragem Câmera Arbitrária

  Jun 2013 - Dec 2014

  Internship at Arbitrary Camera

  Reporting to the Arbitrator Judge - System: Pìpefy• Evaluation of the demand and scheduling of the session with the client;• Intermediation in negotiations, issue of signed contracts, collection of signatures;• Payments managements and receipts of executed contracts.

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  Gelo A

  Aug 2014 - Dec 2016

  Report to the Owner Responsible for HR administrative activities, payment, accounts receivable and others, performing • Strategic financial planning in the short, medium and long term, in all spheres of the company's operations;• Elaboration and closing of the payroll, benefits management, recruitment and selection, admission and dismissal of employees;• Elaboration of managerial reports, selection opinions, and provision of subsidies to support decision making; • Mapping of the company's organizational culture, as well as the planning of campaigns and endomarketing actions in order to ensure that employees feel motivated to perform their activities and aligned with the business strategy.• Development and application of training for the teams. Show less

  • Administrative Human Resources Analyst

    Feb 2015 - Dec 2016

  • Human Resources Analyst

    Mar 2015 - Oct 2015

  • Junior Human Resources Analyst

    Aug 2014 - Mar 2015
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  Docket

  Feb 2018 - Jan 2019

  Reporting to Legal Head - System: PìpefyResponsible for new contracts management, attending clients and outsourced companies, performing: • Elaboration and checking contractual clauses in all its instances (negotiation, implementation, registration and requirements) of suppliers and customers;• Registration of fiduciary alienation, contact with notary offices, meeting the requirements and direct arguments;• Checking and invoicing the demands of the area;• Working closely to the product department, performing tests of new features and recording the user experience;• Process mapping and continuous improvement of workflow and deliveries;• Internal auditing and training of new employees;• Managing the distribution of the workload among analysts;• Mentoring and developing the team, reporting the performance to the area leader. Show less

  • Senior Legal Analyst

    Feb 2018 - Jan 2019

  • Legal Analyst

    Feb 2018 - Jul 2018
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  Creditas

  Jun 2019 - Nov 2022

  Reporting to the Fraud Risk Coordinator - Systems: MDO / Bureaus - Responsible for team of 13 people. Responsible for risk analysis and prevention of consigned loans (disposal of vehicles) for individuals, performing:• Daily metrics monitoring, evaluating re-analysis of documents, identifying points of improvement and team performance;• Calculation and definition of the analysts' individual goals, considering the demand and individual productivity;• Development of internal controls, to reduce fraud and customers with risk profiles; and reduction of operational errors;• Escalation to the risk committee, for validation of high value requests and data compliance;• Key performance indicators monitoring, elaboration of management reports and provision of subsidies for strategic decision-making;• Issuance of approved contracts, submitting directly to the client's e-mail;• Preparation of presentations of the results to the VP and Head of the department;• Verification of detractor profiles, analyzing all complaint channels, such as ombudsman, “Bacen”, “Reclame Aqui”, providing information for decision-making;• Support the product team for suggestions on improvements and user experience;• Working with the interface business areas (commercial, credit and ombudsman) to solve complex problems, risk mitigation, training and process changes;• Mapping and automation of processes, bringing efficiency to the team;• Categorization of customer profiles, assessing risks and potential credit facilitation;• Internal auditing processes to ensure that the team is following legislation, compliance and company policy; • Weekly performance meetings with the team, identifying personal improvement needs, and the development plan;• People management, hiring and firing, application of performance evaluation and feedback meetings;• Acting in Compliance Governance: training, policies, procedures;• Creation of policies for new clients according to studies, based on data analysis. Show less Reporting to the Contracts Supervisor. Systems: Pipefy, JIRA, MDO.Responsible for contracts management to loans with fiduciary alienation (guarantee of property), performing:• Analysis and negotiation of clauses, as well as interface with local and national notaries, making legal arguments;• Hiring correspondents (due diligence);• Support to the commercial department and responsible for the customer success (customer experience) in the post-sales process;• Mapping and automation of processes, focusing on cost reduction per client through analysis of monthly billing x demand capacity per analyst;• Monitoring of performance indicators (KPI), preparation of management reports and provision of data for strategic decision-making, with emphasis on the occurrences and pending issues of the area updated daily in dashboard;• Weekly reporting of the area indicators (KPI) in management meetings, aiming at team development and creation of improvement plans;• Auditing and feedback to the junior analysts, identifying the points of improvement, directing them to training. Show less

  • Fraud Prevention and Risk Supervisor

    Feb 2021 - Nov 2022

  • Contracts Analyst

    Feb 2020 - Feb 2021

  • Junior Contracts Analyst

    Jun 2019 - Nov 2020
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  Provu

  Feb 2023 - Aug 2023

  Especialista em Prevenção à Fraude
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  4all

  Sept 2023 - now

  Coordenadora de Prevenção à Fraude, Riscos, Compliance e PLD