Gemma Orr

Experience

• 

  Michelmores

  Sept 1999 - Sept 2001

  Secretary
• 

  Eversheds

  Nov 2001 - Oct 2009

  • Office Manager

    Jan 2005 - Oct 2009

  • Legal Secretary

    Nov 2001 - Jan 2005
• 

  Browne Jacobson LLP

  Oct 2009 - now

  -Managing Legal Support Services - Proposing and managing the delivery of business change projects within the department and leading on firm wide projects- Implementing and maintaining service level agreements, effective systems, processes and procedures to improve service delivery, quality and efficiency- Undertaking reporting and data analysis to manage resources, service and quality- Ensuring individuals receive suitable coaching, mentoring and training to deliver service excellence and the opportunity to grow and develop within their role/the business Show less

  • Continuous Improvement Manager

    Aug 2019 - now

  • Legal Support Manager

    Oct 2009 - Aug 2019