Mihaela Tanasa

Experience

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  Inspiratia

  Nov 2021 - Apr 2023

  Analyzing and tracking key performance indicators, using data to drive decisions and optimize client success.Collaborating with cross-functional teams to identify and solve client challenges, leading to improved service delivery and increased sales opportunities (resulting in a revenue increase of an average of 115%-120% compared to the previous year).Acting as the voice of the customer internally, providing feedback to product and development teams to drive improvements and enhance the customer experience.Contributing to the development of company-wide processes and best practices for client success management, resulting in increased efficiency and consistency across the organization.Managing and developing relationships with key clients, resulting in increased customer satisfaction and retention. Show less

  • Customer Success Manager

    Nov 2021 - Apr 2023

  • Inside Sales Representative

    Nov 2021 - Dec 2021
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  Indapubs

  Apr 2023 - now

  Assistant Manager

  Proficient in inventory management, including ordering supplies, monitoring stock levels, and conducting regular audits to minimize waste and control costs.Maintained strong relationships with suppliers, negotiating favorable pricing and terms to maximize profitability.Proactive in identifying opportunities for process improvement, cost savings, and revenue growth, implementing changes that positively impacted operations.Collaborated with the pub manager to recruit, train, and evaluate staff members, ensuring a high-performing and motivated team.Implemented and maintained high standards of cleanliness, organization, and hygiene throughout the pub, ensuring compliance with health and safety regulations. Show less